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Skills

  • Budgets
  • Hardware evaluation
  • Crisis intervention techniques
  • Project organization
  • Report writing
  • Food preparation
  • Data Management
  • Project management
  • Sexual assault victim counseling
  • Product testing

Work Experiences

  • Achieved 15% higher completion rates in 2020.
  • Testified under oath as a child advocate to assist with child custody decisions in family court.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Achieved 25% positive trial outcomes.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Advocated for adolescents at risk of homelessness.
  • Achieved results within the past year.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Kept track of progress and recorded any changes in status.

Summaries

  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Adaptable, tenacious, and capable project manager with over 8 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Social Worker Intern is articulate and driven to succeed.
  • Innovative
  • Deadline-driven
  • Service-driven
  • Motivated individual.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.

Accomplishments

  • Assisted in securing appropriations for framework that increased resource availability for at-risk populations by 70%.
  • Collaborated with team of 18 in the development of program.
  • Enhanced case management by introducing new tracking software, reducing reporting time by 55%.
  • Spearheaded a cross-agency task force to address the healthcare needs of low-income families, improving service coordination by 49%.
  • Documented and resolved standard which led to initiative.
  • Engaged in case file audits, effectively identifying gaps in service delivery and implementing improvements which decreased return rates by 80%.
  • Provided crisis intervention and emergency services for 3 clients experiencing acute mental health crises, ensuring safety and stable outcomes.
  • Broke down systemic barriers to healthcare access for marginalized communities, resulting in a 72% increase in self-sufficient access to medical care over 2017.
  • Responded to emergency calls after-hours for individuals in crisis, coordinating with local services to provide immediate intervention within two years.
  • Increased sales 18% over 6 months.

Affiliations

  • Collaborative Family Healthcare Association (CFHA)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Co-Founder of system Peer Mental Health Counseling Program
  • Lions Club
  • Speaker at Atlanta Social Justice Advocacy Conference
  • Global Alliance for the Welfare of Migrants and Refugees
  • Child Welfare League of America (CWLA)

Certifications

  • Certified in Geriatric Social Work (CGSW) Meridian
  • Certified Hospice and Palliative Care Social Worker (CHP-SW)
  • Certified Family Life Educator (CFLE) - category
  • Certified Protection Officer (CPO)
  • Mental Health First Aid (MHFA) Certification – National Council for Mental Wellbeing
  • Nonviolent Crisis Intervention (NCI) Certification - Crisis Prevention Institute
  • Google Certified Professional Cloud Architect
  • Certified Child and Adolescent Trauma Professional (CATP) category
  • Certified in Dialectical Behavior Therapy (DBT) process
  • Certified Social Worker Intern (CSWI) category

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