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Skills

  • Prioritizing
  • Client relations
  • Food tray carrying
  • To-go order preparation
  • Compliance standards
  • Liquor and beer knowledge
  • Product stocking
  • Order accuracy
  • Team Leadership
  • Deboning meat

Work Experiences

  • Was in charge of collecting and authorizing payments from guests.
  • Poured and prepared mixed drinks for over 7 customers, as well as creating new libations to attract new customers every day.
  • Kept the bar clean and well-stocked to meet the needs of all customers.
  • Was in charge of event planning for larger parties and gatherings.
  • Kept up to date on state laws governing alcoholic beverage services and ensured 16% inspection compliance.
  • Promoted the establishment on Twitter and Facebook, which resulted in an increase of 13% in the number of people who visited it.
  • During each shift, I am in charge of a cash drawer with a value of $2.
  • Worked as a bartender for a variety of public and private events.
  • Recommendation
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.

Summaries

  • Large gatherings and banquet services are our specialties.
  • Dedicated to providing excellent customer service and ensuring that patrons have a memorable experience.
  • Support and motivate bartenders in a smooth and efficient manner to improve team performance and efficiency.
  • Experienced Head Bartender with success in driving innovation and early adoption of emerging technologies and platforms.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Renowned Head Bartender with 18 years of experience helps the restaurant succeed in all areas.
  • Upselling is a skill that she has honed through attentive service and friendly conversation.
  • Small tables and large parties are both easily accommodated.
  • Computer savvy, a positive attitude, and excellent communication skills are all required.
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.

Accomplishments

  • Coordinated with marketing teams to promote new menu launches on social media, earning 13 engagements and increasing walk-ins by 18%.
  • Conducted team performance reviews and established clear guidelines, boosting employee productivity by 30% during peak operating hours.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in system.
  • Implemented a unique customer loyalty program that encouraged repeat visits, resulting in a 79% increase in regular patronage.
  • Drove beverage innovation by introducing craft cocktail programs, increasing sales of high-margin specialty drinks by 25% within 11 months.
  • Monitored and maintained strict compliance with local licensing laws, minimizing risk and avoiding costly fines or citations.
  • Mentored and provided on-job training programs for junior bartenders, improving employee retention by 71% over 11 months.
  • Established standard operating procedures that reduced order errors by 63% and minimized customer complaints.
  • Documented and resolved system which led to program.
  • Collaborated with the kitchen team to develop pairing menus, leading to a 21% rise in food and beverage combo sales.

Affiliations

  • Bartender Guild of Phoenix
  • Rotary International
  • Jaycees
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Freemason
  • Craft Beverage Modernization and Tax Reform Alliance (CBMTR)
  • TIPS (Training for Intervention Procedures) Certification
  • National Food Service Management Institute (NFSMI)
  • Association of Information Technology Professionals
  • Institute of Food Technologists (IFT) - Beverage Specialty Group

Certifications

  • Project Management Professional (PMP)
  • Certified Hospitality and Tourism Management Professional (CHTMP) Lakeside Partners
  • ServeWise Responsible Service of Alcohol Certificate Chicago
  • Certified Cicerone (Advanced Beer Server Certification)
  • Cisco Certified Internetwork Expert (CCIE)
  • OSHA: HACCP
  • SafeServ Certified: Scrum Master
  • CompTIA A+ Technician
  • SafeServ Certified: Food Handler
  • SafeServ certification: Food Handling

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