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Skills

  • Interpreting physician orders
  • Appointment scheduling
  • Handling sensitive patient information
  • Electronic Health Record (EHR) system proficiency
  • Health insurance policy understanding
  • Compliance with local and federal regulations
  • Budgets
  • Time management
  • Cross-functional teamwork with operational departments
  • Detailed record keeping

Work Experiences

  • Transported Asana to three years customer locations.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Was in charge of compiling and reviewing medical records.
  • Assisted over 11 patients daily with registration, obtaining and correctly inputting personal and insurance data.
  • Boosted satisfaction scores in under-served areas.
  • Achieved scheduling error reductions of 70% through enhanced coordination with clinical departments.
  • Adjusted work schedules to accommodate peak patient arrivals.
  • Balanced patient needs and provider availability.
  • Contributed to zero violations during 2024 audits.
  • Contributed to a 74% faster administrative workflow.

Summaries

  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • 8 years of experience as a patient service representative.
  • Compassionate Outpatient Registration Clerk.
  • Confident communicator.
  • Accomplished Registration Clerk with 9 years of experience.
  • Committed to ensuring a smooth patient journey.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Dedicated to improving patient satisfaction.
  • Confident communicator with proficiency in medical terminology and patient education, ensuring patients are well-informed throughout the registration process.
  • Achieved a 28% reduction in processing time.

Accomplishments

  • Successfully processed 6 patient registrations weekly, maintaining strict adherence to regulatory standards and HIPAA guidelines.
  • Facilitated successful internal audits through accurate and timely completion of patient registration logs and insurance reports.
  • Collected patient information and processed insurance verification, contributing to an overall 26% improvement in data accuracy.
  • Enhanced patient experience by addressing registration issues before appointment dates through proactive outreach efforts.
  • Maintained accurate records and documentation for over 15 patient accounts, ensuring seamless transitions between departments.
  • Streamlined registration processes through effective use of ServiceNow, reducing patient wait times by three years on average.
  • Reduced registration delays by initiating patient pre-registration protocol, cutting wait times by 6 months%.
  • Contributed to the implementation of SAP, automating insurance verification functions for a 74% increase in processing speed.
  • Assisted with prior authorization and insurance eligibility checks, improving the efficiency of the registration process by 70%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Human Resource Management
  • Medical Billing Advocacy Group
  • Project Management Institute
  • Association of Information Technology Professionals
  • Medical Reception Association (Boston)
  • Hospitals and Health Networks Association
  • American Academy of Professional Coders (AAPC)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Patient Advocate Certification Board (PACB)

Certifications

  • CompTIA Security+
  • Certified in Healthcare Information and Management Systems (CHIMS)
  • Certified Procedural Coder (CPC)
  • Certified Revenue Integrity Professional (CRIP)
  • Cisco Certified Network Associate (CCNA)
  • Medical Billing and Coding Specialist (MBCS)
  • HIPAA Privacy & Security Training
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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