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Skills

  • Planning and Organization
  • Claims analysis
  • Background in Customer Service
  • Personable
  • Multi-line phone talent
  • Strong interpersonal skills
  • Employee relations
  • Retail merchandising experience
  • Goal-oriented
  • Cleaning supplies

Work Experiences

  • Was in charge of all day-to-day operations at 11 store locations.
  • Devised new procedures and systems to improve customer satisfaction.
  • Kept up with market and product trends to effectively answer customer questions.
  • Got better.
  • Recommendation
  • Kept track of everything.
  • Named Top Seller for one year through improved.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • In charge of quality communication, customer service, and product representation for each client.
  • Translated for the entire 17-person team in order to meet the needs of Japanese-speaking customers.

Summaries

  • Excel in SAP offerings, Power BI use, and client relations.
  • Expert in the most effective cleaning methods and products.
  • Service-driven
  • Resourceful
  • Attendant is dedicated to exceeding sales targets and cultivating long-term customer relationships.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Versatile
  • Customer-focused

Accomplishments

  • Developed a process for monitoring high-demand product usage, resulting in a 72% reduction in stock outages during critical times.
  • Achieved status as one of 6 top sales performers in the region comprised of 15 stores.
  • Managed reservations for high-capacity events, ensuring over 9 attendees were successfully accommodated with no double bookings.
  • Optimized route planning for large-scale events, cutting guest travel time between services by 6 minutes.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Led customer service workshops that enhanced team communication skills, resulting in a 23% improvement in customer satisfaction.
  • Efficiently processed 11 guest check-ins and check-outs daily, maintaining an error rate of less than 1%.
  • Restocked high-demand items every 17 hours, consistently maintaining product availability during peak service times.
  • Successfully facilitated opening and closing procedures as Lead Attendant, maintaining accurate cash handling and end-of-day reconciliation.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

Affiliations

  • National Federation of Independent Business (NFIB)
  • National Association of Bar and Grill Operators
  • Project Management Institute
  • Quick Service Restaurant (QSR) Professional Certification
  • Certified Tourism Ambassador (CTA)
  • Freemason
  • National Association of Social Workers
  • Certified Retail Management (CRM) Program
  • Association for Computing Machinery
  • Hospitality Trailblazers - Atlanta

Certifications

  • Google Certified Professional Cloud Architect
  • First Aid & CPR Certification - method 2024
  • Basic Life Support (BLS) – American Heart Association, 2018
  • Customer Service Professional Certificate
  • Certified Concierge (Les Clefs d'Or) 2015
  • Certified Travel Associate (CTA) – method
  • Exceptional Leadership in Hospitality Certificate – Northwind
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospitality Management Certificate – standard 2024

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