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Skills

  • Safety training
  • Invoice generation
  • Customer service and client support
  • Basic programming languages training
  • Security systems
  • Team building
  • Data analysis and reporting
  • Problem resolution
  • Customer service
  • Insurance billing

Work Experiences

  • Built custom computer systems for low-income families.
  • Built a tracking database for school event registrations, automating processes and saving over 17 work-hours annually.
  • Designed and led employee safety training workshops.
  • Collaborated on a robotics project.
  • Automated processes.
  • Aided in the transportation and escorting of program participants to, from, and within program activity locations, as well as on external trips.
  • Advised faculty on new remote learning tools.
  • Explained the principles, techniques, and safety requirements of various activities to participants to avoid injury.
  • Achieved a 17% reduction in printing costs.
  • Assisted peers by troubleshooting technical issues, reducing downtime by 33% in school’s computer lab.

Summaries

  • Communicative and team-oriented, with Asana expertise.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Recreational Leader with expertise in planning procedure, method, and system activities.
  • People-person with strong communication skills, a positive attitude, and a methodical approach to program management.
  • Over 6 years of industry performance, a service-oriented professional with a friendly and adaptable approach has been demonstrated.
  • Proficient in promoting program by leveraging vendor management and strategic planning knowledge.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Assisted in website building and maintenance, improving user experience and raising engagement by 15% following the launch of new online tech club features.
  • Worked alongside a multicultural team to manage a regional coding hackathon, leading 6 students and achieving a 16% growth in participation year-over-year.
  • Spearheaded cybersecurity awareness workshops for 18 students and staff, reducing vulnerability to phishing attacks by 65%.
  • Volunteered to assist faculty in understanding new tools used for virtual learning, reducing onboarding time by 80%.
  • Collaborated with educators to improve the integration of technology in lesson plans, leading to a 71% improvement in e-learning outcomes during COVID-19 restrictions.
  • Supported the smooth execution of virtual career days by managing technological aspects, increasing overall participation by 48%.
  • Received certification in Workday from system, enhancing the school’s IT team’s ability to provide timely support for standard staff and students.
  • Proactively updated the school’s computer lab equipment, increasing processing performance by 67%, reducing system errors, and ensuring optimal learning environments.
  • Collaborated with the school’s administrative team to integrate new e-learning software, boosting student engagement by 54% during virtual sessions.
  • Formed study groups for technology-related subjects, boosting collective team GPA by 81% after the past year.

Affiliations

  • Certificate of Completion, Data Analysis and Reporting Workshop (2018)
  • Participant, Advanced Robotics Competition (2018, Austin)
  • Volunteer Mentor, Teen Tech Tutoring Program (2024, Columbus)
  • Team Leader, School Network Renovation Project (2020)
  • Co-Organizer, Local High School Tech Expo (2020, Chicago)
  • Member, Youth in Technology Association (2024 – Present)
  • Member, Association of Information Technology Professionals (AITP) (2022 – Present)
  • Certified, Network Configuration and Security Fundamentals (2018)
  • Certified, Jira Troubleshooting & Maintenance (2024)
  • Attendee, National STEM Conference (2019, Phoenix)

Certifications

  • Unity Certified User: Programmer
  • Google IT Support Professional Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • MTA: HTML5 Application Development Fundamentals
  • Python Certification from Adobe Creative Suite (e.g., Coursera, Udemy)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA IT Fundamentals (ITF+)
  • Microsoft 365 Certified: Fundamentals
  • SHRM Senior Certified Professional (SHRM-SCP)

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