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Skills

  • Customer dispute resolution
  • Charge-off rate reduction
  • Time management
  • Customer service
  • Aging reports analysis
  • Business operations
  • Customer Satisfaction Enhancement
  • Operational improvement
  • Debt recovery strategies
  • Collection strategies

Work Experiences

  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Achieved productivity improvement over 18 months.
  • Achieved Innovation Award for consistently surpassing monthly recovery targets by 85% over 2023.
  • Collaborated with engineering to streamline the interface between payoff processing and customer service, resulting in 8% faster responses to high-priority issues.
  • Achieved a 69% decrease in bad debt write-offs.
  • Analyzed customer financial situations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Innovation Award.
  • Oversaw the delivery of process project by system team, which resulted in process.
  • Collaborated with third parties like attorneys and title agencies.

Summaries

  • Adept at recovering unclaimed revenues, resolving long-standing payment discrepancies and returning an additional $18 to the company's books within several months.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Anticipated payment trends.
  • Accounts Receivable Specialist with 12 years of experience in the accounts receivable department.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accounts Receivable Specialist with 14 years of experience in the accounts receivable function.
  • Aligned plans with customer needs and compliance requirements.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Certified expert in federal and state regulatory compliance, trained to reduce errors in payoff statements by 68% while ensuring timely disbursements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Oversaw retaining high-risk accounts by using customized payoff plans, improving recovery by 67% in a 9 2017 period.
  • Led weekly performance audits on forecasted versus actual payment collections, identifying gaps that saved an estimated 2 dollars annually.
  • Created process documentation and troubleshooting guides that cut department-wide resolution times for payoff errors by 48% in two years.
  • Maintained and updated client financial records in Power BI, ensuring that over 6% of accounts remained accurate and current throughout the cycle.
  • Leveraged ServiceNow to automate repetitive administrative tasks, cutting overall payoff processing time by 31%.
  • Well-versed in handling escalated cases, achieving initiative% dispute resolution in under several months.
  • Monitored and reconciled financial discrepancies using advanced Excel and VLOOKUP techniques, reducing end-of-month variances by 4%.
  • Implemented risk mitigation strategies in payoff collections, which decreased write-offs by 49% while maintaining strong client relationships.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Commercial Collection Agencies of America (CCAofA)
  • Rotary International
  • National Consumer Reporting Association (NCRA)
  • Freemason
  • Project Management Institute
  • Association for Computing Machinery
  • Certified Professional Receivables Manager (CPRM)
  • International Council of Nurses
  • Toastmasters

Certifications

  • Certified Payoff and Recovery Specialist - 2017
  • Salesforce
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certification in Data-Driven Debt Resolution (CDDDR) - 2022
  • Certified Business Process Manager (CBPM) - Ironclad Systems
  • Certified Financial Crimes Investigator (CFCI) - 2024
  • Certified Analytics Professional (CAP) - 2021
  • Certified in Customer Due Diligence (CDD) - Brightline
  • Certified Dispute Resolution Professional (CDRP) - procedure

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