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Skills

  • Recruitment
  • Patient care and physical therapy
  • Strategic sales knowledge
  • Salesforce software
  • Multi-line phone talent
  • Consistently meets sales goals
  • Cash handling and management
  • Retail merchandising experience
  • Exceptional time management skills
  • Duty assignments

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Was in charge of daily activities in the category, program, and system zones.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in system.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Trained, coached, and mentored staff to ensure that the new framework program was implemented smoothly.
  • Provided clients with customized and effective solutions that met their specific needs.
  • Employees were delegated initiative daily tasks, which streamlined daily progress and efficiency.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Accurate record keeper with quality assurance skills and knowledge of stakeholder engagement.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Opening Shift Manager with 9 years of successful project management and stakeholder engagement experience.
  • ServiceNow and process techniques have been taught to me.
  • Opening Shift Manager proactive with experience in providing support and resolving customer complaints.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Sales, recruiting, and people management are among his specialties.
  • Fluent in Mandarin. Personable and professional communicator.
  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Strengths in budget management and risk assessment backed up by Customer Service training.

Accomplishments

  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Documented
  • Reviewed
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Recommended
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Completed
  • Responded
  • Documented and resolved procedure which led to metric.

Affiliations

  • Foodservice Management Professional Certification (FMP)
  • National Association of Social Workers
  • Certified Hotel Administrator (CHA) through the American Hotel & Lodging Educational Institute
  • Society for Human Resource Management (SHRM) - Portland Chapter
  • Association for Supply Chain Management (APICS)
  • National Restaurant Association
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • International Air Transport Association (IATA) – Airport Operations Division
  • Crew Resource Management Collaborative

Certifications

  • Certified Public Accountant
  • Customer Service Excellence Certification by procedure
  • Leadership and Team Development Strategies Certification by Brightline
  • Certified Public Accountant (CPA)
  • Lean Six Sigma Green Belt Certification by system
  • First Aid/CPR Certified
  • Certified Food Protection Manager (CFPM) via Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Certified Restaurant Operations Professional (CROP)

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