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Skills

  • Document Accuracy Enhancement
  • Legal brief composition
  • Communications
  • Meeting facilitation
  • Evidence assessment
  • Team Leadership
  • Regulatory compliance
  • Advanced data analytics
  • Client conflict de-escalation
  • Project organization

Work Experiences

  • Adhered to organizational legal guidelines and protocols.
  • Created, implemented, and documented the health and well-being of children.
  • Conducted intake interviews with clients, including biopsychosocial assessments, to determine their eligibility and suitability for programs.
  • Collaborated with internal compliance teams to ensure that all cases adhered to regulatory standards, achieving a Lean in 2016.
  • Assisted clients in navigating complex legal issues.
  • Was in charge of a caseload of 25 families, which included everything from screening and investigation to child removal processes, permanency planning, and family resource support.
  • Assisted in the distribution of educational materials and other information on a variety of subjects, including procedure and process.
  • Assisted children, families, and legal guardians with crisis intervention and case management.
  • Achieved a 63% success rate increase.
  • Collaborated with insurance agencies.

Summaries

  • Case Analyst skilled in workflow standardization, implementing programs that led to Innovation Award in recognition of innovative case management practices.
  • Action-oriented Case Analyst.
  • Collaborative team player.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Boosted workflow efficiency.
  • Conducted analyses influencing senior leadership decisions.
  • Demonstrated ability to form and maintain long-term relationships.
  • Applied analytical skills.
  • Achieved a 33% success rate within six months.
  • Achieved a 69% improvement in team productivity.

Accomplishments

  • Initiated best practice guidelines across 10 departments to standardize case handling, leading to a higher consistency in positive outcomes by 36%.
  • Facilitated cross-functional communication with stakeholders, ensuring the successful resolution of 79% of escalated cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided mentorship and training to junior case analysts, improving team performance by 17% in 2023.
  • Collaborated with team of 2 in the development of program.
  • Collaborated with the compliance team to ensure that case handling and documentation adhered strictly to program compliance.
  • Trained 11 new case analysts, enabling them to consistently meet or exceed performance benchmarks within the past year of onboarding.
  • Resolved complex legal disputes through comprehensive legal research and negotiations, securing optimal resolutions for 38% of clients.
  • Reviewed legal documents and ensured full compliance with standard, achieving a 73% error-free rate in case submissions.
  • Coordinated with multidisciplinary teams to resolve a backlog of 7 cases, achieving a 74% success rate in settlement agreements.

Affiliations

  • Lions Club
  • National Legal Aid & Defender Association (NLADA)
  • Legal Technology Professionals Institute (LTPI)
  • Society of Women Engineers
  • International Ombudsman Association (IOA)
  • Freemason
  • American Marketing Association
  • Association of Certified Fraud Examiners (ACFE)
  • American Arbitration Association (AAA)
  • National Center for State Courts (NCSC)

Certifications

  • Certified Legal Operations Professional (CLOP) by Legal Operators
  • Certified Anti-Money Laundering Specialist (CAMS) by ACAMS
  • Project Management Professional (PMP)
  • Certificate in Legal Analysis from program
  • Risk Management Certification Program (RMCP) by ICRM
  • Certified Business Analysis Professional (CBAP)
  • Certified Paralegal (CP) by NALA
  • Certificate in Litigation Risk Management from Brightline
  • Certified Legal Support Professional (CLSP) by Summit Group
  • Certified International Compliance and Ethics Professional (CICEP) by SCCE

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