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Skills

  • Insurance verifying
  • Patient claims and insurance management
  • Document filing
  • Customer relationship management (CRM) proficiency
  • Healthcare data analysis and reporting
  • Medical insurance
  • Chronic disease management education
  • Chart pulling
  • Multichannel patient outreach
  • Cross-functional team collaboration

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Authored a white paper on the impact of digital tools in patient education, which was cited by Vantage and contributed to securing $2 in additional funding.
  • Collaborated with clinical staff to identify patient pain points, leading to the implementation of system, which improved patient satisfaction scores by 20% points.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed telehealth utilization data.
  • Addressed concerns about system.
  • Achieved results within 15 months.
  • Achieved a customer service rating of 29%.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Answered patient queries efficiently.

Summaries

  • Achieved a 63% reduction in complications.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Clear understanding of client relations and project management as well as stakeholder engagement training.
  • Analyzed feedback to improve service delivery.
  • Portuguese is a second language for me.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Award-winning Patient Engagement Consultant, credited with the development of a cross-platform strategy that won Excellence Award in 2018 for excellence in patient communication.
  • Built secure patient communication systems.
  • Patient Engagement Consultant is a multi-talented Patient Engagement Consultant who is consistently rewarded for planning and operational improvements.
  • Complete patient education is a success.

Accomplishments

  • Implemented a mobile-first communication strategy to send reminders, reducing no-shows by 25% within the first one year.
  • Standardized patient documentation processes that streamlined cross-functional team workflows, leading to a 64% faster case resolution.
  • Consulted with patient service teams to adjust appointment workflows, reducing redundancies and enhancing departmental efficiency by 40%.
  • Created and distributed multilingual educational materials in 17 healthcare centers, improving patient understanding and minimizing queries by 59%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Developed a comprehensive patient referral system that minimized wait times and improved lead-to-care conversion rates by 27%.
  • Initiated a telemedicine program that allowed patients to easily transition between virtual and in-person care, improving overall satisfaction by 50% in metric.
  • Collaborated with team of 6 in the development of method.
  • Collaborated with IT teams to integrate telemedicine functionalities, facilitating 8% growth in virtual appointments.

Affiliations

  • Digital Health Collaborative
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society of Clinical Research Associates (SOCRA)
  • Medical Group Management Association (MGMA)
  • Jaycees
  • Patient Compliance and Adherence Association
  • Organization for Patient Safety Professionals
  • AI in Healthcare Consortium
  • American Society of Safety Professionals
  • American Medical Informatics Association

Certifications

  • Certified Health IT Specialist (CHITS)
  • Certified Clinical Research Professional (CCRP)
  • Google Certified Professional Cloud Architect
  • Certified Professional in Healthcare Quality (CPHQ)
  • Patient Care Coordination Certification from Lakeside Partners
  • Certified Patient Experience Professional (CPXP)
  • Certified Case Manager (CCM)
  • Certified Electronic Medical Records Specialist (EMRS)
  • CompTIA A+ Technician
  • Certified Patient & Family Engagement Specialist (CPFES)

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