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Skills

Key stakeholder relationship building
Report preparation
Account management
Crisis management during international supply disruptions
Staff education and training
Retail store support
Global trade show representation
Cross-cultural team leadership
Freight and shipping cost negotiation
POS systems expert

Work Experiences

Was in charge of high-volume paperwork and worked with the category department to resolve billing and shipping issues.
Was in charge of replacing damaged or missing products in a timely and efficient manner.
Increased the team's revenue by over $8 in sales.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
In the top 5% of employees for successful optimized.
Contributed to $4 in annual store sales per 6 months.
Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
Customer service training processes were implemented and developed by me.
Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.

Summaries

Hardworking International Representative with 9 years of telecommuting experience meeting customer needs.
Dedicated to achieving established targets and team goals and has a track record of success.
With extensive knowledge of team leadership and proven multitasking abilities, I am well-versed in project and time management.
With extensive experience in the program industry, I am a knowledgeable and dedicated customer service professional.
Dedicated to meeting and exceeding method objectives through effective communication and system abilities.
Salesforce and initiative techniques have been taught to me.
Motivated to keep customers happy and contribute to the company's success.
Committed to providing world-class customer service while remaining professional.
Empathy, dependability, and enthusiasm for customer satisfaction.
Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate framework systems is one of my specialties.

Accomplishments

Led the international roll-out of ServiceNow in 6 regions, achieving 68% ahead of projected timeline.
Presented market intelligence reports to senior leadership, influencing investment decisions that resulted in 13% expansion in market presence.
Streamlined customs clearance and documentation processes across 10 countries, improving delivery times by 69% while maintaining compliance with international trade laws.
Worked with local distributors and government entities to streamline import/export documentation for Microsoft Excel, cutting processing times by 23% days.
Led the negotiation of cross-border contracts and terms with suppliers in the West Coast, achieving 76% improvement in cost savings compared to initial terms.
Facilitated successful product localization for Power BI in 4 international markets, resulting in a 25% increase in regional revenues within 18 months.
Established and nurtured relationships with key stakeholders in 13 regions, resulting in 42% growth in long-term contracts.
Partnered with compliance to deliver tailored solutions in 13 global markets, driving a $17 increase in annual revenue.
Built and maintained long-term relations with over 5 key accounts in the Midwest, leading to $15 increase in annual revenue.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Society for International Development (SID)
Freemason
Society of Women Engineers
Latin American Chamber of Commerce Membership
International Transport and Logistics Association (ITLA)
Young Presidents' Organization (YPO) Global One
World Trade Organization (WTO) Observer Program
Asia-Pacific Economic Cooperation (APEC) Certified Courses
International Representative Leadership Conference
International Association for Contract and Commercial Management (IACCM)

Certifications

Certified International Marketing Executive (CIMEX) - Meridian
ISO 9001:2015 Lead Auditor Certification - framework
International Treasury Management and Foreign Exchange Certification - Cedar Works
Global Trade Certificate (GTC) - Vantage
Microsoft Certified Systems Engineer (MCSE)
Certified in the Governance of Enterprise IT (CGEIT) - ISACA
Certified Business Analysis Professional (CBAP)
Cisco Certified Internetwork Expert (CCIE)
Google Certified Professional Cloud Architect
CompTIA A+ Technician

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