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Skills

  • Advocacy for streamlined international processes
  • Medical terminology knowledge
  • Business Development in International Markets
  • Global trade show representation
  • Route dispatch
  • Foreign exchange and currency management
  • Customer Retention Initiatives
  • Global business expansion planning
  • Account management
  • Cross-border supply chain optimization

Work Experiences

  • Taught new employees about the company's operations, policies, and services.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Handled over 17 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Welcomed, greeted, and assisted customers, generating $11 in several months revenue in a high-traffic store.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Increased the team's revenue by over $8 in sales.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

Summaries

  • Motivated to keep customers happy and contribute to the company's success.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Fluent in Spanish. Personable and professional communicator.
  • Salesforce and initiative techniques have been taught to me.
  • Dedicated to meeting and exceeding method objectives through effective communication and system abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Within Miscellaneous, senior International Representative and outstanding performer in budget management and project management.
  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • International Representative proactive with experience in providing support and resolving customer complaints.

Accomplishments

  • Streamlined customs clearance and documentation processes across 10 countries, improving delivery times by 69% while maintaining compliance with international trade laws.
  • Developed market entry strategies for 9 new regions, resulting in a 17% faster time-to-market compared to previous launches.
  • Led the negotiation of cross-border contracts and terms with suppliers in the West Coast, achieving 76% improvement in cost savings compared to initial terms.
  • Led a cross-departmental initiative to penetrate new markets in Denver, achieving 71% year-on-year growth.
  • Reduced cross-border shipping costs by 45% through the introduction of optimized logistics routes, saving $18 annually.
  • Established and nurtured relationships with key stakeholders in 13 regions, resulting in 42% growth in long-term contracts.
  • Introduced regional pricing models based on market demand in 17 international markets, driving a 45% improvement in profitability.
  • Introduced BI tools to analyze market performance across 4 countries, improving insight into customer behavior and resulting in 70% more targeted marketing efforts.
  • Negotiated and secured partnerships with Miscellaneous distributors in Boston, expanding market reach by 43%.
  • Spearheaded a CRM tool integration to manage over 8 accounts across framework, reducing response time by 49%.

Affiliations

  • International Economic Development Council (IEDC)
  • Institute for Supply Management (ISM) Global Approaches Program
  • World Customs Organization (WCO) Public-Private Partnership Program
  • Asia-Pacific Economic Cooperation (APEC) Certified Courses
  • International Association of Administrative Professionals
  • American Association of Exporters and Importers (AAEI)
  • International Council of Nurses
  • Academy of International Business (AIB) - Member
  • Global Partnership Alliance (GPA)
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Analytics Professional (CAP) - catered to global data and metrics
  • Project Management Professional (PMP)
  • International Treasury Management and Foreign Exchange Certification - Cedar Works
  • International Business Management Degree/Certification from Ironclad Systems
  • Certified Six Sigma Black Belt - International Process Optimization
  • Import Export Specialist Certification – Ironclad Systems
  • CompTIA A+ Technician
  • Global Trade Certificate (GTC) - Vantage
  • Microsoft Certified Systems Engineer (MCSE)

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