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Skills

  • Cost control and budget management
  • Business operations
  • Effective Communication and Interpersonal Skills
  • Workflow planning
  • Strategic planning
  • Communications
  • Regulatory compliance
  • MS Office
  • Continuous process improvement
  • Operational improvement

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Organized corporate and office conferences for company employees and guests.
  • Addressed absenteeism issues.
  • Achieved faster transaction processing times.
  • Championed a customer assistance initiative that improved service times by 21% and resulted in a Innovation Award for customer service excellence.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Intervened between Post Office Managers during arguments and diffused tense situations using vendor management and risk assessment.
  • Achieved Jira implementation ahead of schedule, generating a 52% increase in priority mail revenue within 7 months.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved improvements within 2015.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Achieved a 58% reduction in theft.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Meticulous Post Office Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Clear understanding of performance reporting and project management as well as process improvement training.
  • Achieved a 80% reduction in customer claims.
  • These abilities, as well as a strong work ethic, are available.
  • With over 16 years of experience in the Miscellaneous field, I am a well-organized Office Manager.

Accomplishments

  • Developed and enforced new postal security protocols, reducing package theft across 12 locations by 43%.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to deploy new service initiatives, driving a 26% increase in postal service usage.
  • Improved customer wait times by 30% through updated queue management processes.
  • Documented and resolved method which led to framework.
  • Supervised budgetary allocations for postage and mailing supplies, reducing operational costs by $14 without hindering performance.
  • Streamlined postal delivery schedules, increasing on-time deliveries by 67% across Phoenix within 13 months.
  • Collaborated with team of 15 in the development of program.
  • Decreased package misdelivery incidents by 31% through staff retraining and improved route management.
  • Led efforts to increase sales of supplementary postal products by 73%, contributing an additional $6 to revenue.

Affiliations

  • National Association of Social Workers
  • Chamber of Commerce for Mail and Shipping Industry program
  • Association for Postal Commerce (PostCom)
  • International Mailers' Advisory Group (IMAG)
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • Parcel and Package Delivery Forum process
  • International Logistics and Postal Services Consortium
  • International Council of Nurses
  • National Association of Postal Supervisors (NAPS)

Certifications

  • First Aid and Safety Protocol Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Leadership Professional (CLP) - Lakeside Partners
  • USPS Employee Development and Training Certifications - 2015
  • Workforce Scheduling Software Advanced Training - ServiceNow
  • Certified Logistics and Supply Manager (CLSM) - Northwind
  • CompTIA A+ Technician
  • Lean Process Improvement Certification – Ironclad Systems
  • Certificate in Postal and Mail Systems Operations - Lakeside Partners
  • First Aid/CPR Certified

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