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Skills

  • Payroll and budgeting
  • Database administration
  • Scheduling
  • Project organization
  • Organization
  • Customer service
  • Regulatory compliance
  • Address Verification Systems
  • Team building
  • First Aid/CPR

Work Experiences

  • Completed 13 employees' bi-weekly payroll.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Attracted 18 visitors during a 2021 period.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Addressed absenteeism issues.
  • Achieved results across Columbus within 3 months.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.

Summaries

  • Miscellaneous administrative office management, related regulatory guidelines, and team leadership certified Lean and Post Office Manager.
  • Post Office Manager is a multi-talented Post Office Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • With 8 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Achieved a 80% reduction in customer claims.
  • Highly skilled in client relations terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Recruiting established talent in strategic planning and process improvement for Post Office Manager.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.

Accomplishments

  • Decreased package misdelivery incidents by 31% through staff retraining and improved route management.
  • Achieved Lean, positioning the branch as a leader in regulatory compliance and postal excellence.
  • Ensured compliance with postal regulations, reducing regulatory violations by 72% within 2024.
  • Cut mailing supply costs by 26% by negotiating better rates with existing suppliers.
  • Supervised budgetary allocations for postage and mailing supplies, reducing operational costs by $14 without hindering performance.
  • Created daily tracking and reporting process, enhancing visibility on delivery performance and reducing response time by 61%.
  • Improved service speed and accuracy through the successful implementation of new parcel sorting technology, reducing errors by 43%.
  • Reduced delivery delays during peak seasons by implementing dynamic route adjustment software, improving overall efficiency.
  • Led efforts to increase sales of supplementary postal products by 73%, contributing an additional $6 to revenue.
  • Trained 10 employees on new technology systems, resulting in 22% improvement in process efficiency.

Affiliations

  • Association for Postal Commerce (PostCom)
  • Sustainable Postal and Delivery Practices Group system
  • International Parcel and Post Expo Contributor framework
  • Association for Postal Management Excellence category
  • Association for Supply Chain Management (APICS)
  • American Association of Professional Mailers
  • International Mailers' Advisory Group (IMAG)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • National Association of Postmasters of the United States (NAPUS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Logistics and Supply Manager (CLSM) - Northwind
  • First Aid and Safety Protocol Certification - Cedar Works
  • Human Resource Management Certification from category or program
  • Project Management Certificate (PMP) - Project Management Institute (PMI)
  • Certification in Operational Risk Management - standard
  • Mail and Package Tracking Technology Certification - Asana
  • Lean Process Improvement Certification – Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)

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