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Skills

  • MS Office Suite
  • Photo editing and retouching
  • Incident reporting
  • Creative writing background
  • Sound editing
  • Skilled interpreter and translator
  • Sound editorial judgment
  • Pitch expert
  • Story development
  • Exceptional writer

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Transported SAP to three years customer locations.
  • Advised the video-editing crew on the material to be used for video, as well as handling voice-overs following the editing phase.
  • Wrote and delivered a variety of reports on topics ranging from client relations to team leadership.
  • Selected and updated stories and photos for the homepage carousel.
  • Edited footage to make videos for a variety of platforms.
  • Was a Capitol Hill reporter who covered budget, energy, and economic issues.
  • Collaborated with a camera crew on location to optimize story visualization for a wide range of viewers.
  • Led the 2024 fundraising campaign, raising $6 in donations to support programming.
  • Hosted weekly station contests that drew in over 10 listeners.

Summaries

  • Expertise in creating strategies to effectively utilize both new and traditional media outlets.
  • With experience in voice-over and radio broadcasting, I'm a skilled interviewer.
  • Articulate Reporter skilled in all aspects of news story research, writing, and production.
  • Producer with over 9 years of experience in all aspects of television, from development and packaging to directing and producing.
  • Hardworking and meticulous media professional seeking a position as a reporter for Vantage to cover current events.
  • Strengths in workflow optimization and stakeholder engagement backed up by Media and Journalism training.
  • Offering 2 years of progressive experience, as well as expertise in program management and team building to produce high-quality work.
  • AP writing style is well-understood.
  • Bringing cross-functional collaboration, data analysis, and quality assurance abilities, as well as a thorough knowledge of the industry and advanced ServiceNow proficiency.
  • Innovative director and producer with extensive experience in the media and film industry.

Accomplishments

  • Utilized active listening and empathy to resolve patron concerns, improving customer satisfaction scores by 65%.
  • Led the resolution of system outages, reducing downtime to under 18 minutes per incident during peak hours.
  • Researched and recommended player-preferred game types, contributing to a 49% increase in machine utilization rates.
  • Collaborated cross-functionally with management and security teams to enhance risk mitigation strategies, reducing payout discrepancies by 21%
  • Delivered personalized gaming recommendations, boosting customer retention by 46% through tailored service interactions.
  • Developed fraud-prevention protocols that resulted in a 64% reduction in unauthorized payouts or patron disputes.
  • Created a shift scheduling system that improved team collaboration by 60%, leading to more efficient floor operations.
  • Resolved product issue through consumer testing.
  • Facilitated floor coverage during peak hours, maintaining a 80% uptime on all slot machines.
  • Formulated a player feedback program, leading to enhancements in entertainment options and a 30% rise in guest satisfaction.

Affiliations

  • Attended 'Cash Handling Compliance in Casinos' Training
  • Certified Skills in Casino Technical Trouble Resolution
  • Certified in Responsible Gambling Advocacy, 2022
  • Certified Gaming Professional (CGP), standard
  • Member, National Council on Problem Gambling (NCPG)
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • Association of Gaming Equipment Manufacturers (AGEM)
  • Society of Women Engineers
  • Slot Operations Advisory Board

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Gaming Employee Registration (GER) by framework, 2019
  • High-Volume Customer Service Certification by metric
  • Certified Public Accountant
  • Customer Feedback and Satisfaction Analysis by process
  • Apple Certified Associate (ACA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Promotions and Event Planning Certification for Gaming Operators by Vantage
  • First Aid and CPR Certification (Meridian, 2021)

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