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Skills

  • Knowledge of Cool Edit Pro
  • Broadcast-quality camera equipment
  • Procedure equipment
  • Fraud detection
  • Pitch expert
  • Operational improvement
  • Budgets
  • Story development
  • Radio studios
  • Fluent in Portuguese

Work Experiences

  • Used a Canon 5D or a smaller camera for behind-the-scenes shoots.
  • Used program to arrange and edit interview footage for broadcast.
  • Devised a Twitter strategy for standard reporters and editors.
  • Oversaw 15 employees, providing feedback and enforcing deadlines.
  • Was in charge of casting and location selection.
  • Researched, developed, and pitched stories that reflected the standard network's distinct sensibilities.
  • Transported SAP to three years customer locations.
  • Collaborated with system customers to determine their needs and deliver standard service.
  • Investigated machine malfunctions and determined the source of the problem.
  • Developed and maintained positive client relationships while using interpersonal and communication skills to represent the company during standard negotiations.

Summaries

  • 8 years of experience as a creative media director in the category industry.
  • Capable of handling money accurately and updating computer accounts.
  • Expert in analyzing market and financial data to create profit-maximizing media budgets.
  • Within Media and Journalism, senior Slot Attendant and outstanding performer in client relations and team leadership.
  • AP writing style is well-understood.
  • Excellent interpersonal and communication skills.
  • Detail-oriented researcher with experience working for Media and Journalism, Media and Journalism, and Media and Journalism, among other entertainment journalism platforms.
  • Exceptional at constantly monitoring facilities to ensure that public areas are kept clean.
  • Knowledge of issues, politics, and events in the Columbus area.
  • Hardworking and meticulous media professional seeking a position as a reporter for Vantage to cover current events.

Accomplishments

  • Collaborated with a team of 11 to perform regular machine audits, correcting errors and reducing variances by $9 within 17 months.
  • Utilized active listening and empathy to resolve patron concerns, improving customer satisfaction scores by 65%.
  • Delivered personalized gaming recommendations, boosting customer retention by 46% through tailored service interactions.
  • Facilitated floor coverage during peak hours, maintaining a 80% uptime on all slot machines.
  • Collaborated with the maintenance team to significantly reduce machine downtime by diagnosing system errors and initiating faster repairs.
  • Implemented customer service protocols that resulted in a 19% improvement in player satisfaction and retention.
  • Processed $6 in high-value jackpots with zero discrepancies over 9 payouts, ensuring adherence to company and legal standards.
  • Aided players by educating them on slot machine mechanics and promotions, leading to a 36% increase in player engagement in 2019.
  • Streamlined slot payout processes, cutting payout times by 43% and reducing queue times for players during busy hours.
  • Developed an incident reporting system, reducing reaction time to customer disputes by 8 minutes, enhancing floor security oversight.

Affiliations

  • Anti-Fraud Alliance for Gaming & Betting
  • Member, Casino Employees Association (CEA)
  • Slot Attendants & Technicians Union
  • Freemason
  • Jaycees
  • Affiliate, International Multilingual Gaming Network
  • Toastmasters
  • Lions Club
  • Member of Multilingual Communication Alliance
  • Certified Fraud Examiner (CFE) Certification - Association of Certified Fraud Examiners (ACFE)

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Responsible Gambling Training Certification by method
  • Certified Dealer (for Table Games) by the Casino Dealers Academy, 2016
  • Association for Project Management (APM)
  • Point of Sale (POS) System Training and Certification by procedure
  • Certified Responsible Vendor Training (Alcohol and Gaming) by Illinois
  • Cisco Certified Network Associate (CCNA)
  • Gaming Employee Registration (GER) by framework, 2019

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