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Skills

  • Framework equipment
  • Retail Staff Management
  • Budgets
  • Creating personalized sales strategies
  • Process improvement
  • Revenue generation
  • Cross-functional team collaboration
  • Communications
  • Customer satisfaction analysis
  • Operational improvement

Work Experiences

  • Found, qualified, and closed Adobe Creative Suite business opportunities.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Conducted research to find appropriate answers to customer questions.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Helped salespeople close deals by training them and assisting them.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Taught newly hired Sales Floor Leaders how to upsell using vendor management and strategic planning, boosting job expertise within 6 months.
  • Developed a strong and lasting rapport to improve customer service and retain valued clients.
  • Collaborated with the operations team to meet the company's revenue and profit targets.
  • Achieved 17% over store sales quotas.

Summaries

  • Within Miscellaneous, senior Sales Floor Leader and outstanding performer in budget management and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Sales Floor Supervisor with 14 years of experience supporting sales teams and customers.
  • Achieved a 24% improvement in customer satisfaction rates.
  • Achieved 47% year-over-year sales increase.
  • Asana is something I'm familiar with.
  • Supervisor with 5 years of experience leading talented salespeople who is results-oriented.
  • Adept at reducing inventory shrinkage by 40%.
  • Achieved a 21% increase in average transaction size.
  • Expert at resolving complex problems and implementing proactive operational changes.

Accomplishments

  • Partnered with store leadership to create an online-to-offline sales strategy, contributing 53% of store revenue via in-store pickups.
  • Executed floor-reset strategies during holiday seasons to spotlight high-margin items, achieving a 82% increase in sales volume.
  • Collaborated with marketing and product teams to design promotional displays, enhancing foot traffic and contributing to a 42% month-over-month sales growth.
  • Led a sales team of 8 associates, resulting in a 36% increase in weekly store revenue.
  • Utilized upselling and cross-selling techniques to boost average transaction value by 69%.
  • Integrated feedback from customers to revamp in-store services which led to a 49% boost in loyalty program sign-ups.
  • Resolved product issue through consumer testing.
  • Resolved customer disputes and complaints, reducing return rates by 73% and improving overall satisfaction.
  • Created and executed targeted in-store promotions based on competitor analysis, yielding a 83% increase in revenue during peak sales periods.
  • Monitored and analyzed competitor pricing trends, then adjusted store pricing strategy, boosting sales by 16% over one year.

Affiliations

  • Global Sales Science Institute (GSSI)
  • Jaycees
  • Association of Information Technology Professionals
  • Retail Operations & Manufacturing Association (ROMA)
  • Institute of Leadership & Management (ILM)
  • American Society of Safety Professionals
  • National Retail Sales Association
  • International Society of Value Selling (ISVS)
  • The Retail Management Certification Board (RMCB)
  • Society of Human Resource Management

Certifications

  • Business Administration & Sales Management Certification - Summit Group
  • Certified Sales Professional (CSP) - CPSA
  • Certified Retail Operations Professional (CROP) - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Advanced Retail Selling Techniques - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales and Revenue Forecasting Certification - Brightline
  • First Aid/CPR Certified

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