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Skills

  • Staff management
  • Budgeting
  • Business analysis
  • Employee onboarding and retention strategies
  • Negotiation
  • Change management in multi-location environments
  • Business Development
  • Process improvement
  • First Aid/CPR
  • Supply Chain Management

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Achieved a 48% reduction in complaints.
  • Achieved results within the first 11 months.
  • Achieved results over the past year.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Welcomed new members and established and updated memberships in Cedar Works program programs.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Dedicated to providing high-quality services and products.
  • Forward-thinking manager with 15 years of manufacturing project management experience.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Integrated web-based training platforms for staff at 18 branches, reducing training time by 82% and increasing skill level consistency.
  • Boosted overall branch productivity by 19% through the introduction of key performance indicator (KPI) tracking and weekly progress reviews.
  • Led cross-functional teams in implementing an automated workflow system that reduced operational costs by 60% and increased efficiency by several months.
  • Achieved Top Performer for excellence in leadership and project execution, recognized by the organization as a primary contributor to method.
  • Designed and implemented a customer retention program, driving a 61% increase in returning customers over 18 months.
  • Resolved product issue through consumer testing.
  • Analyzed and optimized workforce scheduling across 14 branches, reducing overtime costs by 18% and improving customer wait times by 18 months.
  • Documented and resolved method which led to procedure.
  • Conducted multi-location operations audits resulting in a 40% decrease in reportable compliance issues.
  • Managed branch inventory optimizations resulting in an 17 decrease in excess stock and bolstering financial performance across 18 locations.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Management Association (AMA)
  • National Association of Retail Managers (NARM)
  • Rotary International
  • Council of Supply Chain Management Professionals (CSCMP)
  • Toastmasters
  • Professional Association for Customer Engagement (PACE)
  • Certified Supply Chain Professional (CSCP), APICS

Certifications

  • First Aid/CPR Certified
  • Advanced Retail Management & Leadership Certification - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Coaching and Mentoring in Retail Management - Beacon Labs
  • CompTIA Security+
  • Certified Supply Chain Professional (CSCP) - 2023
  • Project Management Professional (PMP)
  • Certificate in Vendor Negotiation from Beacon Labs
  • Customer Relationship Management (CRM) Certification – Jira

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