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Skills

  • Employee hiring and retention
  • Extremely organized
  • Project management
  • Product testing
  • Operational improvement
  • Mobility assistance
  • MS Office
  • Food preparation
  • Process implementation
  • Executive presentations

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Directed patients to the restroom, automated, and coordinated to assist with bladder and bowel relief.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Kept track of the entire family's schedule and planned events.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Made appointments for clients and accompanied them to them.
  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.

Summaries

  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Experienced in blood draws, medical terminology, and medication assistance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • 7 years of relevant experience as a detail-oriented Personal Assistant.
  • Capable of dealing with difficult patient behavior and providing behavior redirection in order to promote progress.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Caring healthcare aide with over 3 years of experience providing in-home care to patients.

Accomplishments

  • Collaborated with team of 16 in the development of framework.
  • Implemented vocational programs that enabled 62% of residents to meet career readiness milestones within several months.
  • Implemented customized crisis intervention strategies, reducing critical incidents by 33% in a 6-month period.
  • Provided hands-on assistance with daily living activities, leading to a 26% increase in individual client independence over several months.
  • Actively participated in client-centered team meetings, helping to refine care plans that reduced aggressive behaviors by 52% over 18 months.
  • Developed and executed life skills curriculums for residents, increasing their participation in household management tasks by 17%.
  • Supported the emotional well-being of clients through crisis management and counseling, reducing client distress and facilitating faster recovery during episodes.
  • Increased sales 11% over 18 months.
  • Documented and resolved system which led to metric.
  • Trained a team of 4 DSP workers in client independence promotion, driving more self-reliant behaviors and a 16% increase in client satisfaction.

Affiliations

  • Human Services Research Institute (HSRI)
  • International Society of Communication Science and Disorders (ISCOM)
  • Association of Information Technology Professionals
  • ResCare Direct Care Worker Network
  • Association of University Centers on Disabilities (AUCD)
  • International Association for Respiratory Care
  • American Network of Community Options and Resources (ANCOR)
  • National Association of Direct Support Workers (NADSW)
  • Society of Women Engineers
  • Toastmasters

Certifications

  • Supported Employment Specialist (CESP) Certification
  • Personal Support Worker (PSW) Certification
  • Cisco Certified Network Associate (CCNA)
  • American Sign Language (ASL) Certification – Level 1 and 2 (Chicago Institute for the Deaf)
  • Applied Behavior Analysis (ABA) Therapist Certification
  • Train-the-Trainer: Direct Support Professional Competencies Certification
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • CompTIA Network+

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