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Skills

  • Business Planning
  • Procedure equipment
  • Cross-functional collaboration
  • Health insurance
  • Team building
  • Property insurance
  • Training program development
  • Project organization
  • Quotes and sales
  • Quote information

Work Experiences

  • Achieved method.
  • Achieved a 35% reduction in liability exposure.
  • Achieved an approval rate of 30% %.
  • Achieved results in 2015.
  • Achieved a 61% reduction in legal disputes.
  • Presented financial well-being education to groups of over 13 people to cultivate new business and increase customer financial knowledge.
  • Achieved savings in 2017.
  • Achieved a 44% audit success rate.
  • Authored regular reports identifying trends in claim types.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in claims portfolio management, overseeing accounts worth $18 and improving financial accuracy in settlements by 22%.
  • Accomplished leader and team trainer.
  • Accomplished in guiding policyholders through complex claims, ensuring high satisfaction and increasing renewals by 73%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved top performance metrics in 2018.
  • Accomplished this within 18 months.
  • Accountable Insurance Representative with strong client management and plan promotion skills.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Collaborative team player with experience in cross-departmental projects that enhanced policyholder retention by 47%.

Accomplishments

  • Collaborated with underwriting and policy interpretation teams to identify gaps in existing policies, implementing improvements that reduced claim disputes by 22%.
  • Collaborated with the actuarial team to adjust risk parameters, reducing the average claim payout by $14 annually.
  • Collaborated with team of 18 in the development of metric.
  • Handled 9 high-severity casualty claims, successfully avoiding litigation in 26% of cases through proactive settlement negotiation.
  • Increased accuracy of claims processing by implementing error-checking protocols, leading to a 47% reduction in processing errors over three years.
  • Ensured proper reserve funding by closely monitoring and adjusting reserve balances, resulting in a $6 reduction in misallocated funds.
  • Managed relationships with external legal consultants in high-profile cases, leading to the successful resolution of 3 disputes without litigation.
  • Designed and led training sessions on advanced claims handling techniques, resulting in a 15% decrease in claims handling time.
  • Assisted in risk assessment for high-value commercial casualty accounts, reducing premium miscalculations by 58%.
  • Reviewed and processed 17 casualty claims per month, achieving a speed that exceeded industry benchmarks by 30% points.

Affiliations

  • Rotary International
  • American Society of Professional Estimators (ASPE)
  • Insurance Institute of process
  • National Association of Social Workers
  • Society of Claims Professionals (SCP)
  • Continuing Education through initiative to stay current on casualty claims and dispute resolution strategies
  • Chartered Property Casualty Underwriter Society (CPCU)
  • Society of Insurance Research (SIR)
  • Certified Insurance Counselor (CIC)
  • National Association of Subrogation Professionals (NASP)

Certifications

  • Advanced Claims Specialist (ACS) - American Educational Institute (AEI)
  • Claims and Litigation Management Alliance: Certified Claims Professional (CCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Insurance Services Representative (CISR) - The National Alliance
  • Chartered Property Casualty Underwriter (CPCU) - The Institutes
  • Associate in Risk Management (ARM) - method
  • Claims Adjuster Continuing Education method - Meridian
  • Certified Compliance & Regulatory Professional (CCRP) - National Regulatory Services
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Professional Risk Manager (PRM) - PRMIA

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