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Skills

  • Customer satisfaction management
  • Process improvement
  • Health insurance
  • Quotes and sales
  • Casualty claims processing
  • Claims backlog reduction strategies
  • Risk mitigation
  • Claims reporting and analysis
  • Business Planning
  • First Aid/CPR

Work Experiences

  • Actively monitored developments in SAP insurance regulations, adjusting internal processes for compliance and reducing claims-related penalties by 37%.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.
  • Achieved Innovation Award for highest claim settlement success rate in 2024, improving overall team performance metrics.
  • Achieved total resolution of 33% pending casualty claims.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advised customers on risk prevention strategies.
  • Achieved favorable client outcomes.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved brand visibility gains.

Summaries

  • Collaborative team player with experience in cross-departmental projects that enhanced policyholder retention by 47%.
  • Program Insurance Agent with superior stakeholder engagement and cross-functional collaboration abilities.
  • Casualty Agent with expertise in risk assessment.
  • Costs were consistently reduced while profits were increased.
  • Contributed to department-wide performance improvements.
  • Collaborative team player.
  • Conducted detailed investigations.
  • Casualty Agent with expertise in managing high-risk portfolios.
  • Achieved a 46% reduction in claims backlogs.
  • Crafted negotiation tactics.

Accomplishments

  • Created custom reports using Excel to track key performance metrics for casualty claims, leading to a 42% improvement in actionable insights.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled 9 high-severity casualty claims, successfully avoiding litigation in 26% of cases through proactive settlement negotiation.
  • Negotiated settlements for casualty claims, yielding company savings of $5 while maintaining favorable terms for all parties involved.
  • Increased accuracy of claims processing by implementing error-checking protocols, leading to a 47% reduction in processing errors over three years.
  • Reviewed and interpreted casualty insurance policies, ensuring 100% compliance with state and federal regulations in Boston.
  • Collaborated with team of 18 in the development of metric.
  • Led the implementation of a new claims management system, which improved data accuracy and reduced processing time by 71%.
  • Collaborated with underwriting and policy interpretation teams to identify gaps in existing policies, implementing improvements that reduced claim disputes by 22%.
  • Investigated and resolved 17 claims, reducing processing times by 69% and improving customer satisfaction scores by 62% points.

Affiliations

  • National Association of Social Workers
  • Rotary International
  • Certified Legal Principles in Claims (CLPC) Program
  • Association of Corporate Counsel (ACC) – Insurance Practice Group
  • Completed specialized workshops in casualty investigation techniques through system
  • Property Loss Research Bureau (PLRB)
  • Institute of Risk Management (IRM)
  • Association of Information Technology Professionals
  • Toastmasters
  • American Society of Claims Professionals (ASCP)

Certifications

  • Associate in Claims (AIC) - The Institutes
  • Certified Casualty Adjuster (CCA) – Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Fraud Claims Law Specialist (FCLS) - AEI Claims Law Associates
  • Cisco Certified Network Associate (CCNA)
  • Accredited Claims Adjuster (ACA) - framework
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • General Insurance Certification (INS) - The Institutes
  • CompTIA Network+

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