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Skills

  • Territory management
  • Conflict resolution
  • Data entry
  • Food preparation
  • Inspection reviews
  • Solution selling
  • Team Leadership
  • Extensive personal network
  • Customer Relationship Management (CRM)
  • Accomplished manager

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Cut the past year spending by 15% by using Power BI to create effective budgets.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Created momentum for salespeople to achieve their objectives through effective coaching.
  • Devised unique strategies to boost process programs, which resulted in a 16% increase in underperforming business.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 5%.

Summaries

  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • New Car Sales Manager with 13 years of successful stakeholder engagement and strategic planning experience.
  • Strict New Car Sales Manager with initiative supervisory experience of 17 years.
  • Achieved 22% improvement in client satisfaction.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Sales Manager with over 10 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Method are well-understood.

Accomplishments

  • Trained
  • Recorded
  • Consulted
  • Represented
  • Increased
  • Created
  • Established
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Developed and rolled out a comprehensive CRM system, significantly improving team sales follow-up and customer retention, resulting in a 50% conversion increase.
  • Guided

Affiliations

  • Automotive Sales Professional Development Program - metric
  • American Marketing Association (AMA) – Automotive Division
  • Internal Revenue and Trade Compliance Forum – Speaker or Attendee 2019
  • National Independent Automobile Dealers Association (NIADA)
  • Automotive Industry Managers Group
  • National Automotive Dealers Association (NADA)
  • Automotive Training Institute (ATI)
  • Association for Computing Machinery
  • American Marketing Association
  • Society of Automotive Sales Trainers (SAST)

Certifications

  • Advanced Negotiation Skills Certification by Harvard Business School Online
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Inventory Optimization Professional (CIOP) by American Production and Inventory Control Society (APICS)
  • Marketing Strategy Certificate by Cornell University, eCornell
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Sales Cloud Consultant
  • Apple Certified Associate (ACA)
  • Certified Business Development Manager (CBDM) by Academy of Business Training

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