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Skills

  • Community resource liaison
  • Rehabilitation treatment planning
  • Client coping skills development
  • Individual and group counseling
  • First Aid/CPR
  • Problem resolution
  • Project organization
  • Client needs assessment
  • Conflict resolution
  • Organization

Work Experiences

  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved a 24% improvement in treatment adherence.
  • Assessed clients for suicidal ideation.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Assessed clients for suicidal ideation and provided timely emergency interventions, preventing over 17 instances of hospitalization.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Delivered de-escalation support to clients.
  • Transported Tableau to three years customer locations.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Administered assessments and diagnostic evaluations.

Summaries

  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Assessed and diagnosed co-occurring disorders.
  • Working with people with disabilities such as category and metric is second nature to me.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Residential Therapist is a multi-talented Residential Therapist who is consistently rewarded for planning and operational improvements.
  • Client-centered Residential Therapist with a proven background in assessing and diagnosing co-occurring disorders. Improved group therapy retention by 17% and reduced wait times for critical care by 15% days.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved this through proactive care coordination and follow-ups.
  • Career-driven Residential Therapist dedicated to leading therapeutic interventions that reduce treatment delays by 55% days. Successfully created assessment protocols that prioritize urgent client needs and enhance overall care flow.
  • Achieved measurable improvements in 47% of families served.

Accomplishments

  • Served as a liaison between residential facility staff and external mental health professionals, achieving 66% reduction in communication-related errors in care plans.
  • Enhanced program engagement by initiating a comprehensive feedback system, achieving a 50% increase in resident satisfaction and participation.
  • Resolved product issue through consumer testing.
  • Developed and piloted a coping skills workshop that increased client emotional self-regulation by 69% over one year.
  • Served as part of a quality assurance team, analyzing therapeutic approaches, which improved overall program effectiveness by 85% based on client feedback.
  • Collaborated with team of 18 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated monthly workshops for residents' families, improving collaborative care and reducing readmission rates by 39% within two years.
  • Implemented individualized case management plans for 8 clients, leading to improved treatment adherence by 47%.
  • Coordinated care with external agencies to ensure continuity of treatment for clients transitioning from residential care, improving long-term outcomes for 66% of cases.

Affiliations

  • Toastmasters
  • National Board for Certified Counselors (NBCC)
  • American Counseling Association (ACA)
  • Clinical Social Work Association (CSWA)
  • International Council of Nurses
  • National Council for Behavioral Health
  • Society of Women Engineers
  • The International Society for Traumatic Stress Studies (ISTSS)
  • American Psychological Association (APA)
  • International Society for the Study of Trauma and Dissociation (ISSTD)

Certifications

  • Certified Clinical Anxiety Treatment Professional (CCATP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Suicide Risk Assessment and Management Certification
  • Trauma-Informed Care Certification (TIC)
  • Registered Play Therapist (RPT)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Eye Movement Desensitization and Reprocessing (EMDR) Therapy Certification
  • Child & Adolescent Needs and Strengths (CANS) Certification

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