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Skills

  • Contract auditing
  • Business operations
  • Customer satisfaction
  • Client-focused
  • Safety measures
  • Weekly Payroll
  • Chauffeuring
  • Communications
  • Schedule management
  • Meeting planning

Work Experiences

  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Sought advice.
  • Established
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • On-site training was provided by me.
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Advised

Summaries

  • Exceptionally well-organized and capable of anticipating client needs.
  • Compassionate, with a strong focus on providing outstanding customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Metric are well-understood.
  • Excellent interpersonal and communication skills.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Healthcare professional with experience in housekeeping, meal preparation, and schedule management.
  • Motivated Wheelchair Agent with experience managing large-scale projects, including budgeting and administration.
  • Empathetic Care Worker who cultivates a trusting, stimulating, and varied lifestyle for residents through a sensitive and compassionate approach.
  • Friendly and personable, with a keen eye for detail.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created
  • Streamlined
  • Adapted to sudden changes in flight schedules and staff availability by quickly accommodating shifting priorities without sacrificing customer satisfaction.
  • Resolved
  • Developed a system to streamline communication between agents and teams, reducing errors that impacted customer service by 19%.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Documented
  • Reduced
  • Consistently exceeded performance expectations for wheelchair assistance by delivering personalized care, leading to recognition from management and passengers.

Affiliations

  • World Federation of Wheelchair Users (WFWU)
  • Freemason
  • Accredited Airport Disability Support Specialist (AADSS)
  • American Association of Airport Executives (AAAE) – Child/Passenger Assistance Division
  • Compassionate Care Network for Travel and Tourism (CCNTT)
  • American Marketing Association
  • Aviation Customer Service Excellence Network (ACSEN)
  • IAHSS – International Association for Healthcare Security and Safety
  • Certified Passenger Service Professional (CPSP) Certification Program
  • International Aircraft Ramp Workers Association (IARWA)

Certifications

  • Certified Specialist in Disability Support in Transportation Ironclad Systems
  • Disability Awareness Training for Public Transport Workers Meridian
  • Advanced Radio Communication Protocols Certification Ironclad Systems 2023
  • ADA Compliance Certification for Transportation Agents Harbor & Co.
  • Salesforce
  • Conflict Resolution in Aviation Certification Lakeside Partners 2024
  • CompTIA A+ Technician
  • Certificate in Safety Management Systems (SMS) for Aviation Personnel Vantage
  • Airport Service Quality (ASQ) Certification Harbor & Co. 2018
  • Workplace Safety Certification Lakeside Partners 2020

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