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Skills

  • Credit and collections
  • Business Development
  • Business operations
  • Process improvement
  • Customer service excellence
  • MS Office
  • Kennel cleaning and sanitizing methods
  • Financial records and processing
  • Contract auditing
  • Heavy lifting

Work Experiences

  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Identified
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Got better.
  • Invented
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Won

Summaries

  • Wheelchair Agent with 14 years of successful stakeholder engagement and project management experience.
  • Team player with excellent clinical and interpersonal abilities.
  • Wheelchair Agent who is knowledgeable in data analysis and project management.
  • Among his accomplishments is the creation of a procedure app for use in the program industry.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Ensured that the stock room was well-stocked.

Accomplishments

  • Recorded
  • Developed a system to streamline communication between agents and teams, reducing errors that impacted customer service by 19%.
  • Developed and maintained strong working relationships with third-party service providers and airport personnel, ensuring the smooth operation of mobility services.
  • Implemented de-escalation techniques during stressful service interactions, effectively calming passengers and mitigating potential conflicts.
  • Advised
  • Ensured
  • Proposed
  • Developed
  • Consulted
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • IAHSS – International Association for Healthcare Security and Safety
  • Society of Human Resource Management (SHRM) – Disability and Inclusion Chapter
  • Passenger Accessibility Advocacy Group (PAAG)
  • National Association of Special Transportation Professionals (NASTP)
  • Accredited Airport Disability Support Specialist (AADSS)
  • World Federation of Wheelchair Users (WFWU)
  • Project Management Institute
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Disability Equality Index (DEI) Contributor/Participant 2018

Certifications

  • Certified Protection Officer (CPO)
  • Aviation Customer Care Specialist Certification Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Transportation Service Specialist (CTSS) Brightline 2023
  • Salesforce
  • Airport Service Quality (ASQ) Certification Harbor & Co. 2018
  • Advanced Radio Communication Protocols Certification Ironclad Systems 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Advocate for Passenger Rights Vantage 2015

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