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Skills

  • Supply chain optimization
  • Quality control monitoring
  • KPI Reporting and Analysis
  • High-volume shipment handling
  • International shipping protocols
  • Operational improvement
  • Collaboration with logistics partners
  • Management of high-value goods
  • Pickup arrangements
  • Cost-saving analysis

Work Experiences

  • Analyzed delivery trends.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Assessed shipping performance metrics.
  • Achieved a quality recognition award Outstanding Service Award.
  • Assisted in the transitioning to a paperless shipping process, reducing administrative time by 29% and documentation errors by 15.
  • Assisted in transitioning to a paperless shipping process.
  • Achieved a 20% reduction in returned shipments.
  • Achieved a 44% accuracy rate across all shipments.
  • Worked with shipping or freight companies to negotiate and arrange goods transportation.
  • Achieved this over the past year.

Summaries

  • Collaborated with warehouse teams.
  • Customer-focused Shipment Processor who monitors shipment performance to continuously improve delivery times and reduce complaints, achieving a 20% boost in satisfaction.
  • Achieved 8 consecutive safety audits with zero violations.
  • Continuously improved delivery times.
  • Dedicated to improving shipment preparation workflows, achieving a 85% reduction in shipment discrepancies while enhancing speed and accuracy in delivery operations.
  • Collaborated with logistics teams.
  • Accelerated shipment processing by 15%.
  • Addressed high-priority deliveries.
  • Hardworking and dependable, speaking German and Mandarin fluently.
  • Hardworking Cargo Agent with cross-functional collaboration and performance reporting skills to offer.

Accomplishments

  • Supervised shipment workflow, identifying and resolving bottlenecks, boosting daily output by 79%.
  • Analyzed untracked freight data to implement just-in-time shipping solutions, reducing warehouse holding costs by 78%.
  • Analyzed and identified high shipment cost areas, introducing strategies that cut overhead shipping charges by 78%.
  • Designed a packaging strategy specifically for Tableau, resulting in a 34% increase in container space utilization without sacrificing quality.
  • Implemented software integrations for automated package labeling, reducing manual entry errors by 47% and increasing overall throughput.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to the rollout of advanced shipment visibility technology, enhancing order traceability for customers by 56%.
  • Developed SOPs for fragile item handling, reducing in-transit damage incidences by 32% while maintaining delivery speed.
  • Led project to overhaul returns processing workflow, cutting processing time by 62% and reducing staff overtime by category weekly.
  • Reduced customs-related delays for international orders by 41% through process improvements and collaboration with import/export specialists.

Affiliations

  • Cargo Network Services (CNS) Partnerships
  • Lions Club
  • Lean Six Sigma Yellow Belt in Shipment Process Improvement
  • Council of Supply Chain Management Professionals (CSCMP)
  • Society of Women Engineers
  • National Association of Social Workers
  • Association for Supply Chain Management (ASCM)
  • Society of Human Resource Management
  • Freemason
  • Certified Logistics Technician (CLT) Certification

Certifications

  • Warehouse Safety Certification - Harbor & Co. 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Certificate in Supply Chain Management, Meridian 2015
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • HAZMAT Training Certification Brightline 2019
  • CompTIA Security+
  • Certified Export Specialist (CES) - method
  • Six Sigma Green Belt Certification
  • Cargo Securement Certification - Northwind
  • Certified Business Analysis Professional (CBAP)

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