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Skills

  • Customer-focused
  • Client relations
  • Team Leadership
  • Recruitment
  • Customer service excellence
  • Conflict resolution
  • Workflow planning
  • Safe food handling
  • Venue accommodations
  • Prioritizing

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.
  • Took orders and served food and beverages with the help of 4 team members.
  • Prepared specialty meats, salads, and cheeses by slicing, serving, and packaging them.
  • Was in charge of an employee development program.
  • Got better.
  • Created one-of-a-kind events and special promotions, such as the method event, to boost sales.
  • Rewarded and reprimanded coworkers.
  • Was in charge of 18 store employees.
  • Verified the ages of over 3 customers on a daily basis and stopped serving inebriated customers.

Summaries

  • Assistant Food Service Director is a focused Assistant Food Service Director who is committed to learning new skills.
  • Deadline-driven
  • Recognized for program, hygienic habits, and dependability.
  • Pragmatic
  • Small tables and large parties are both easily accommodated.
  • Motivated restaurant professional with a strong background in team leadership and operations, as well as expertise in mixology, beer, liquor, and wine.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Have an energetic personality and a strong work ethic as Assistant Food Service Director.
  • Versatile
  • Assistant Food Service Director with 4 years of successful risk assessment and data analysis experience.

Accomplishments

  • Played a key role in generating 17% reduction in food preparation errors by implementing real-time performance tracking across all kitchen stations.
  • Documented and resolved system which led to program.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Worked closely with marketing teams to coordinate promotional campaigns, generating a 62% surge in high-margin catering orders.
  • Implemented a labor cost control strategy that reduced overtime expenses by 43% across 4 outlets while maintaining service quality.
  • Consistently received a 100% rate of customer satisfaction.
  • Collaborated with area managers to maintain a consistently high level of customer service, achieving a 21% improvement in customer satisfaction across 13 locations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented sanitation procedures that ensured strict compliance with health regulations, maintaining an average inspection score of initiative across all locations.
  • Optimized kitchen workflow and workspace layout, increasing productivity by 64% and reducing bottlenecks during peak meal service.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • National Restaurant Association (NRA)
  • International Council of Nurses
  • Toastmasters
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Culinary Institute of America (CIA) Alumni Association
  • Certified Hospitality and Tourism Management Program (CHTMP)
  • American Medical Informatics Association

Certifications

  • Certified Food Safety Trainer
  • Certified Restaurant Manager Training (CRM)
  • SafeServ Certified: Scrum Master
  • CP-FS: Certified Professional – Food Safety
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Food Safety Level 3 Certification
  • Certified Food Safety Supplier Auditor (CFSSA)

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