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Skills

  • CRM Systems
  • Pet charting information
  • Multi-Task Management
  • Quick learner
  • Communications
  • Contract auditing
  • Client-focused
  • Operations management
  • Safety measures
  • Initiative equipment

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Guided
  • Identified
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Recommendation
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Won
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Framework and metric are examples of abilities.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Innovative
  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Fluent in both English and Spanish.
  • Service-driven

Accomplishments

  • Reduced driver turnover by 33% through improved shift scheduling, training programs, and increased communication protocols.
  • Drove improvements in communication standards, increasing dispatcher response rates by 68% and reducing missed assignments by 24% per day.
  • Resolved product issue through consumer testing.
  • Facilitated workforce management during peak operational periods, ensuring 44% resource optimization and seamless dispatch operations.
  • Optimized route planning based on live data, leading to a 68% reduction in fuel consumption and cutting operational costs by 9 annually.
  • Worked with software development teams to implement a custom reporting tool, reducing manual logging time by 16 hours per week per dispatcher.
  • Documented and resolved process which led to system.
  • Increased sales 13% over three years.
  • Reduced dispatch bottlenecks by adopting an automated scheduling tool, which increased vehicle throughput by 17% in Boston.
  • Trained 12 dispatchers on new software and routing systems, driving a 52% increase in dispatch accuracy and reduced manual errors.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Completed Leadership in Logistics Training, Northwind
  • Transportation Intermediaries Association (TIA) - Member
  • Society of Human Resource Management
  • Fleet Management Association (FMA) Atlanta Chapter Member
  • International Society of Logistics (SOLE) Member
  • Lions Club
  • Board of Certified Safety Professionals (BCSP) Certificate Holder
  • Involvement with the Emergency Dispatch Association

Certifications

  • Certified Logistics Technician (CLT) - category
  • Certified Freight Broker — process
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Forklift Operator (CFO) — initiative
  • CompTIA Network+
  • DOT Compliance Certification (Department of Transportation)
  • Certified in Transportation Leadership (CTL) — initiative
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)

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