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Skills

  • Process improvement
  • Allergen management
  • Business operations
  • Team management
  • Communications
  • Collaborative teamwork
  • Portion control
  • Dining room cleanliness
  • Project organization
  • Menu memorization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Checked in new deliveries.
  • Achieved Top Performer for cleanliness.
  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Collaborated with the kitchen team on a special dietary initiative.
  • Achieved Employee of the Year for outstanding work ethic.
  • Collaboratively managed food stations during high-demand times, serving 11 people in under several months without compromising food quality.
  • Boosted meal plan participation.
  • Assisted staff member adaptation.
  • Collaborated with the kitchen team on special dietary initiative, expanding gluten-free and vegan options by 47% on the regular menu.

Summaries

  • Assisted 16 customers with allergen information.
  • Within Miscellaneous, senior Dining Hall Assistant and outstanding performer in performance reporting and risk assessment.
  • Achieved 2% positive feedback in surveys.
  • Achieved a consistent rise in customer satisfaction by 63%.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Adept at resolving customer complaints.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Awarded Innovation Award in 2022.
  • Accomplished dining services professional, adept at leading kitchen staff in timely meal preparation, contributing to consistently high customer satisfaction as demonstrated by 18% positive feedback in internal surveys.
  • Achieved results over two years.

Accomplishments

  • Assisted in training new dining hall staff on sanitation and food safety procedures, leading to improved health inspection results.
  • Assisted in the proper handling of food allergies and dietary restrictions, ensuring compliance with health and safety standards for 9 customers.
  • Assisted in station setup and food presentation for holidays and themed events, helping to serve 8 attendees and enhancing the dining experience.
  • Engaged with students and faculty to gather feedback on meal preferences, adapting the menu based on input and increasing satisfaction by 80%.
  • Supported the introduction and smooth transition to a new Point of Sale (POS) system, reducing order errors by 51% and improving transaction time.
  • Assisted in reducing food waste by implementing a more efficient food distribution process, leading to savings of 66% in food costs.
  • Tracked and restocked dining utensils, trays, and napkins during service to ensure consistent availability for over 7 daily patrons.
  • Resolved customer complaints quickly and effectively, leading to a 17% reduction in reported issues over the course of 18 months.
  • Helped to streamline waste disposal processes and food recycling efforts, contributing to institution-wide sustainability initiatives.
  • Organized the labeling and storage system in the kitchen, reducing food spoilage and waste by 42%.

Affiliations

  • Collaborated with a team for farm-to-table initiatives at standard
  • Membership with the American Culinary Federation (ACF)
  • International Council of Nurses
  • Member of the United States Bartenders' Guild (USBG) standard
  • Worked with program to implement waste sorting and reduction protocols
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Partnered with the Vegan Society for plant-based dining initiatives
  • National Association of Social Workers
  • ServSafe Food Protection Manager Certification

Certifications

  • Inventory and Supply Chain Management Certification by Northwind
  • Project Management Professional (PMP)
  • Responsible Alcohol Service Certification
  • Salesforce
  • Certified HACCP Manager by standard
  • Certified Restaurant Server by Harbor & Co.
  • Certified Professional—Food Safety (CP-FS)
  • Food Safety Level 2 Certification
  • Cisco Certified Network Associate (CCNA)
  • Food Allergy Awareness Certification by Salesforce

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