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Skills

  • Organization
  • Audio codec optimization (e.g., G.711, G.729)
  • Procedure equipment
  • Budgets
  • High-speed internet installation
  • Cross-functional team leadership
  • Quality of Service (QoS) policy development
  • Routine inspections
  • Office installations
  • Change management for telecom systems upgrades

Work Experiences

  • Created cost estimates for the installation and operation of the system and its components.
  • Followed standards and procedures to keep a safe working environment.
  • Handle bulk phone imports, phone troubleshooting, and user activations and deactivations.
  • Use Change Management principles to deliver and implement services for all technical aspects of installations.
  • Read, understood, and followed written instructions to the letter.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Applied packet analysis techniques.
  • Boosted reporting accuracy in call metrics by 64%.
  • Consistently met or exceeded uptime targets.
  • Configured multi-tenant VoIP systems in cloud environments.

Summaries

  • Clear understanding of client relations and project management as well as stakeholder engagement training.
  • Within Miscellaneous, senior Voice Engineer and outstanding performer in budget management and quality assurance.
  • Consistently optimized operational costs for Ironclad Systems.
  • Process improvement abilities of a team-player are consistently praised.
  • Achieved zero downtime in critical maintenance scenarios.
  • Excellent comparison skills and ability to find quick solutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Voice Engineer skilled in integrating telecom platforms.
  • Achieved a 18% increase in call accuracy reporting.
  • Professional with Jira expertise who is solution-oriented.

Accomplishments

  • Reduced jitter and packet loss rates by tuning network equipment, resulting in a significant reduction in dropped calls during high-traffic periods.
  • Coordinated the successful migration of 7 users from a traditional PBX to a cloud-based VoIP platform with no business disruptions.
  • Transitioned a legacy TDM-based PBX system to a modern IP telephony solution, saving the company $2 in annual operational costs.
  • Enhanced productivity by implementing automated dial plan updates, reducing manual input errors by 68%.
  • Led the integration of unified communications platforms, facilitating the consolidation of 9 users’ services and reducing operational complexity.
  • Worked with vendors to deploy VoIP hardware and virtualized infrastructures that supported up to 7 simultaneous users.
  • Optimized call routing and load balancing for contact center infrastructure, improving response time by 19%.
  • Improved voice system availability through proactive monitoring and the early identification of faults, decreasing downtime by 70%.
  • Managed the end-to-end deployment of a VoIP solution within a data center environment, supporting 13 racks of telephony equipment.
  • Configured and managed SIP trunking for a telephony system, resulting in a reduction of call setup times by 79%.

Affiliations

  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Active subscriber to the International Telecommunication Union (ITU) community, collaborating on global telecom standards
  • International Association of Administrative Professionals
  • Participation in the VoIP Association since 2015, focusing on innovations and industry regulations
  • Member of the Cloud Communications Alliance (CCA), focusing on cloud-based telecom solutions
  • Affiliation with the Voice over IP Security Alliance (VoIPSA) to stay updated on industry best practices
  • VoIP Network Security Specialist certified by Northwind, focusing on SRTP and encrypted protocols
  • Engagement with the National Association of Communication Systems Engineers (NACSE) to expand technical expertise
  • International Council of Nurses

Certifications

  • Certified Master Audio Visual Integrator (CMAI)
  • Certified IT Service Management Professional (CITMP)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified VoIP Professional (CVoIP)
  • CompTIA Network+ Certification
  • CompTIA A+ Technician
  • Juniper Networks Certified Internet Associate (JNCIA-Voice)
  • Certified Communications Technology Professional (CCTP)

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