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Skills

  • Supervision
  • 15 WPM typing speed
  • Team management
  • Customer Relationship Management (CRM) Software Proficiency
  • Accounting systems and software
  • Cash handling and safekeeping
  • Budgets
  • Anti-fraud detection and prevention
  • NCR Cash recycler
  • Customer service

Work Experiences

  • Achieved this over 2019.
  • Achieved reduction over 6 months.
  • Accurately tracked and processed foreign currency exchanges, helping generate total branch revenue of $5 through related fees.
  • Effectively reduced method errors by more than 3% using quality assurance and data analysis.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 17%.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Achieved a 72% increase in new memberships.
  • Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times.
  • Boosted productivity by 50%.
  • Achieved results over a two years period.

Summaries

  • Achieved results within 6 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dependable and punctual, with exceptional math skills.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Credit Union Teller is a multi-talented Credit Union Teller who is consistently rewarded for planning and operational improvements.
  • Industry regulations and asset protection strategies are well-understood.
  • Trustworthy Teller with experience working in a customer-oriented environment.
  • Boosted credit union memberships in local communities.
  • Achieved results in two years.
  • Within Miscellaneous, senior Credit Union Teller and outstanding performer in client relations and strategic planning.

Accomplishments

  • Recommended personalized financial solutions to clients, contributing to a 80% increase in product cross-selling and customer satisfaction.
  • Strengthened customer relations through timely and personalized service, resulting in a 55% improvement in customer retention within 18 months.
  • Led branch's security and financial procedures training, ensuring that all operations adhered to method compliance.
  • Regularly reviewed branch-level key performance indicators (KPIs) to identify areas for improvement, leading to a 16% increase in overall operational efficiency.
  • Effectively managed high traffic during peak hours, contributing to overall customer queue time reduction by 31%.
  • Effectively handled high-value cash deposits and withdrawals, without experiencing discrepancies for two years.
  • Reduced customer wait times by 51% through efficient queuing and service management strategies, receiving recognition for outstanding customer service.
  • Processed an average of 16+ teller transactions daily with 27% accuracy, handling deposits, withdrawals, and loan payments.
  • Initiated a framework, improving customers' access to financial literacy resources and increasing product engagement by 68%.
  • Assisted in the successful launch of a new digital branch service, contributing to a 21% adoption rate by members within several months.

Affiliations

  • National Association of Federal Credit Unions (NAFCU)
  • National Association of Credit Management (NACM)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Project Management Institute (PMI) - Banking & Finance Chapter
  • Institute of Internal Auditors (IIA)
  • Association for Computing Machinery
  • National Association of Women in Finance (NAWF)
  • Certified Government Financial Manager (CGFM) Program
  • Toastmasters

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Licensed Mortgage Loan Originator (MLO)
  • Project Management Professional (PMP)
  • BSA/AML Compliance Certification, Beacon Labs
  • Digital Banking and Fintech Certification, CUNA
  • Certified Branch Operations Specialist (CBOS), Cedar Works
  • Certified Public Accountant
  • CompTIA Security+

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