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Skills

  • Food running
  • Detail-oriented
  • POS systems knowledge
  • i-channel contact center software
  • Call center transactions
  • Medical terminology knowledge
  • Chip and token sales
  • Key holder experience
  • MS Office Suite
  • Merchandising

Work Experiences

  • Greeted customers and helped them with any questions they had.
  • Kept the program and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Used a POS system to itemize and total the purchases of 10 customers.
  • In the top 16% of employees for successful coordinated.
  • Recommended a new HubSpot to customers, which resulted in an increase in add-on business of 10%.
  • Had direct and pleasant interactions with customers and employees.
  • Trained 11 new salespeople each quarter.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Averaged 12 new customers per month, generating 11% of the team's revenue using the method approach.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.

Summaries

  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Workflow optimization and stakeholder engagement are both skills that I have.
  • Customer Service Representative with experience working in a variety of system and customer service environments.
  • Dedicated to exceeding sales targets.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Strategic planning and vendor management are being promoted.
  • Working in Customer Service for more than 7 years.
  • Runner is an outgoing individual who excels at customer satisfaction and retention.
  • Workday and system techniques have been taught to me.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.

Accomplishments

  • Facilitated efficient workflow by completing daily office errands, including team leadership and stakeholder engagement, enabling colleagues to focus on key business priorities.
  • Provided crucial support to film crews by successfully handling deliveries across 12 locations, ensuring tight shooting schedules were maintained.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Maintained daily internal communications to anticipate the needs of 14+ staff members, ensuring on-demand delivery of necessary resources.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Managed strategic planning and process improvement while working closely with management, contributing towards a 24% improvement in task efficiency.
  • Prepped and coordinated pickups across multiple sites, ensuring film crews were fully equipped, leading to 16% less downtime between takes.
  • Handled sensitive and high-priority vendor negotiations, securing competitive rates on supplies and ensuring steady delivery pipelines.
  • Reduced vendor supply delays by optimizing repeat delivery routes, improving client satisfaction by 32%.

Affiliations

  • Rotary International
  • National Association for Mail Carriers and Couriers
  • On-demand Courier Professionals Group
  • Association of Information Technology Professionals
  • Logistics Planning & Optimizing Society
  • Courier and Logistics Management Professionals Association
  • Drone, Electric Vehicle, and Courier Integration Society
  • Mobile Logistics Coordinators Union (MLCU)
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant
  • Certified Logistics Associate (CLA) by the Manufacturing Skill Standards Council (MSSC)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Customer Service Professional Certificate
  • Certified Vendor Handoff Specialist

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