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Skills

Customer needs assessment
Standard equipment
MS Office
Adaptive selling techniques
Profit margin optimization
Business operations
Regulatory compliance
Customer retention strategies
Team building
Building customer rapport

Work Experiences

Achieved sales growth of 67% in 2016.
Collaborated on the launch of an online sales tool.
Achieved a 41% rise in customer satisfaction scores.
Consistently exceeded standard sales quotas by applying in-depth knowledge of HubSpot and targeted prospecting efforts.
Achieved resolution within an average of 5 hours.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Collaborated with management on pricing strategies that increased competitiveness and grew market share by 26% in 2022.
Collaborated with standard customers to determine their needs and deliver initiative service.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Acted before contract expiration.

Summaries

Dedicated to building key relationships with decision-makers in order to generate customer goodwill and loyalty.
Achieved $13 in additional revenue.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Capitalized on cross-sell opportunities.
Adaptable sales professional with deep technical knowledge of Jira, increasing sales conversions and consistently meeting customer specifications.
Consumer Sales Representative with 2 years of successful project management and client relations experience.
Achieved Top Performer for highest customer satisfaction.
Building rapport with potential leads.
Addressed customer pain points.
Clear understanding of strategic planning and budget management as well as quality assurance training.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Championed a CRM integration project that improved data consistency and increased lead response times by 59%, enhancing overall customer touchpoints.
Regularly ranked within the top 7 of procedure sales representatives in the company by driving innovation in customer communication.
Coordinated with the training team to create sales best practice guides, resulting in a 53% improvement in team KPIs.
Worked closely with cross-functional teams to streamline the sales funnel, reducing customer acquisition cost by 81%.
Collaborated with team of 12 in the development of category.
Secured 16 high-value accounts generating over $12 in revenue through strategic prospecting and strong negotiation tactics.
Improved customer retention by 33% through continuous follow-up and personalized post-sale engagement initiatives.
Contributed to product development feedback by relaying client pain points, resulting in a 45% decrease in customer complaints.
Consistently leveraged customer feedback to refine sales pitches, leading to a measurable 49% uptick in conversion rates.

Affiliations

American Marketing Association (AMA) - Sales Special Interest Group
Active contributor in the Retail User Experience Professionals Association (RUXPA)
National Association of Social Workers
Toastmasters
International Association of Administrative Professionals
Association for Computing Machinery
Active participation in SalesHood community for peer learning and best practices
Rotary International
Society of Women Engineers
The Challenger Sale Practitioner Certification CPA

Certifications

Shopify Certified Sales Partner – 2016
Google Certified Professional Cloud Architect
Salesforce
Certified Sales Leadership Professional (CSLP) - Ironclad Systems
Certified Sales Executive (CSE) - Sales and Marketing Executives International (SMEI)
Project Management Professional (PMP)
First Aid/CPR Certified
CSX Customer Lifecycle Management Certification
Apple Certified Associate (ACA)
Google Certified Digital Marketing and E-commerce Professional 2018

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