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Skills

  • Signature techniques
  • ACE Personal Trainer certification
  • Attention to detail in nail aesthetics
  • Event planning and coordination (initiative)
  • Inventory management and control
  • Financial administration
  • Color theory and application
  • Line sanitation
  • Acrylic nails
  • Creative problem-solving for client concerns

Work Experiences

  • Kept up to date on spa appointment availability and maintained expert knowledge.
  • Workflow optimization and Asana use were successfully initiated and implemented to modernize services and increase profits by 3%.
  • Refilled professional spa products as needed.
  • Completed inventory and restocking assignments as needed.
  • Dealt with guest complaints in a calm and professional manner.
  • Quickly and accurately entered client information into the databases.
  • Had a thorough understanding of all spa and resort products and services.
  • Was in charge of full line service set up, stock maintenance, and line sanitation for several different dining establishments.
  • Set up and ran the breakfast and lunch service line.
  • Foresaw spa and salon guests' concerns and addressed them directly.

Summaries

  • Willing to take on any task to support the needs of the company and team.
  • Highly organized and detail-oriented self-starter who excels at working independently to complete tasks to the client's satisfaction.
  • With a background in retail sales and customer service, Manicurist.
  • Exceptional attention to detail and aesthetics that are up to date.
  • Expert at cultivating and maintaining client relationships in order to increase repeat business.
  • Manicurist is engaging and helpful.
  • Positive attitude with a track record of growing clientele and maintaining high client retention rates.
  • Metric Stylist with extensive experience in photoshoot planning, prop selection, and market trends.
  • Talent for providing knowledgeable and friendly service to a wide range of clients.
  • Responsible Manicurist with excellent communication skills demonstrated by 18 years of experience providing satisfied clients with Salesforce.

Accomplishments

  • Created specialized service packages catering to bridal parties, which resulted in a 74% surge in bookings for group events.
  • Reduced salon supply waste by optimizing usage patterns for gels, acrylics, and other consumables, cutting costs by 77% over the course of 6 months.
  • Streamlined daily operations and client scheduling, reducing appointment delays and ensuring a 59% on-time completion rate at method.
  • Customer Service: Managed high turn-over rate while maintaining quality service.
  • Negotiated with suppliers for better rates and high-quality products, reducing operating costs by 29% for salon consumables while enhancing service offerings.
  • Achieved a 77% client retention rate by delivering consistent, high-quality pedicures and manicures on a weekly basis.
  • Expanded personal clientele by 85% by maintaining professional relationships and regularly updating service offerings to match client needs.
  • Waste Management: Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Developed a system for tracking customer preferences and service history, resulting in a more personalized experience and a 31% higher rate of repeat clients.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by program.

Affiliations

  • Participated in the system for Nail Salon Management
  • International Association of Administrative Professionals
  • Associated Hair Professionals (AHP)
  • Rotary International
  • Project Management Institute
  • National Cosmetology Association (NCA)
  • Professional Beauty Association (PBA)
  • Association for Computing Machinery
  • Attended NailPro networking events metric
  • Cosmetic Ingredient Review (CIR) Council Member

Certifications

  • Certified Special Effects Nail Art Technician
  • Certified Advanced Nail Adhesives Application
  • CPR
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Gel-X Nail Technician Certification - Harbor & Co.
  • Advanced Nail Sculpting Techniques - process
  • Advanced Electric File (E-file) Certification
  • Masterclass in Nail Techniques - program

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