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Skills

  • Staff motivator
  • Creative problem-solving for client concerns
  • Verbal and written communication
  • Staff collaboration
  • Customer education
  • Signature techniques
  • Brand building and salon visibility
  • Color theory and application
  • Effective client scheduling and booking
  • Bilingual Japanese/English

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Followed all of the necessary procedures for scheduling spa appointments on a regular basis.
  • Cleaned the spa in accordance with the safety and sanitary regulations of the State of Ohio.
  • Set up and ran the breakfast and lunch service line.
  • Informed the spa supervisor of any relevant schedule changes.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Restocked all areas of the spa with linen and laundry.
  • Had a thorough understanding of all spa and resort products and services.
  • Consistently and quickly resolved client complaints.
  • Dealt with guest complaints in a calm and professional manner.

Summaries

  • 15 years of experience as a meticulous manicurist.
  • Manicurist is engaging and helpful.
  • Manicurist with 3 years of successful strategic planning and process improvement experience.
  • Acrylic, gel, and natural nail care techniques are all skills I have.
  • Manicurist who is efficient, accurate, and detail-oriented and has an innate desire to provide exceptional service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Child Care Specialist with over 4 years of experience in the field.
  • Talent for providing knowledgeable and friendly service to a wide range of clients.
  • Expert at cultivating and maintaining client relationships in order to increase repeat business.
  • Customers appreciate the Spa Concierge's ability to explain current promotions to them in order to increase retail sales.

Accomplishments

  • Designed and executed marketing campaigns for seasonal promotions, leading to 72% increase in holiday bookings.
  • Progressively enhanced workflow speed within the first 9 months, reducing average appointment times by 56% without lowering quality standards.
  • Collaborated with team of 17 in the development of system.
  • Introduced new luxury product lines to the service menu, leading to incremental revenue from high-end clients and a 24% increase in premium bookings.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by program.
  • Food Service: Managed high turn-over rate while maintaining quality service.
  • Generated significant social media buzz by staying ahead of nail fashion trends and consistently posting before/after photos, leading to a follower increase of 53%.
  • Customer Focus: Supported lunch and dinner service for five off-site senior facilities for 90+ customers with wide variety of dietary limitations and allergy restrictions.
  • Supplier Relationship Management: Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
  • Created specialized service packages catering to bridal parties, which resulted in a 74% surge in bookings for group events.

Affiliations

  • Attended the Nail Innovations Summit 2018
  • Rotary International
  • Ambassador for method
  • American Society of Safety Professionals
  • Attendee at 2017 International Spa and Beauty Expo
  • Advocate for cruelty-free and vegan beauty products with Vantage
  • Association for Computing Machinery
  • National Cosmetology Association (NCA)
  • Coordinated group workshops with local wellness centers
  • Beauty Guild of Nail Technicians

Certifications

  • CPR
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Expert in Nail Shapes and Lengths
  • CompTIA Security+
  • ServSafe
  • Project Management Professional (PMP)
  • Hand and Nail Wellness Certification - Northwind
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)

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