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Skills

  • Team building
  • Change management in installation projects
  • Supervision
  • End-to-End Project Management
  • Estimating abilities
  • Onboarding Process Design
  • Taking precise measurements
  • Planning and coordination
  • Customer service
  • Data analysis for performance improvement

Work Experiences

  • Achieved over 20% positive post-implementation feedback.
  • Boosted team collaboration during peak periods.
  • Achieved excellent feedback on improvement initiatives.
  • Assisted in testing and quality control of Workday.
  • Collaborated with cross-functional teams to streamline the handover process, reducing onboarding time for new clients by 37%. Achieved consistently excellent feedback on improvement initiatives.
  • Inventoried the necessary materials, tools, and equipment prior to starting work each day.
  • Achieved results within two years.
  • Achieved a 27% increase in customer satisfaction.
  • Worked with others to brainstorm new program possibilities.
  • Awarded in 2022.

Summaries

  • Ready to apply 16 years of experience and expertise to a new position at Summit Group.
  • Results-oriented Miscellaneous professional with process improvement, quality assurance, and data analysis strengths.
  • Process improvement in process settings and process improvement in strategic planning settings.
  • Ability to collaborate with customers and contractors to complete projects on time.
  • Standard, category, and process are all available.
  • Framework Installer with experience in inventory management, schedules, and new installations.
  • Achieved Excellence Award for outstanding operational service.
  • Active leader with excellent communication and collaboration skills.
  • New Business Installation Coordinator is a hardworking and dependable New Business Installation Coordinator who excels at cross-functional collaboration and performance reporting.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Developed a new vendor partnership process for installation materials, reducing supply chain delays by 15%.
  • Developed and implemented quality assurance protocols that reduced post-installation service calls by 69%.
  • Implemented real-time performance tracking during installations, improving team response time for troubleshooting by 41%.
  • Served as the primary point of contact for stakeholders, maintaining 85% customer satisfaction index throughout project lifecycle.
  • Improved SLA adherence with vendors by 81%, ensuring faster service delivery and resolution to urgent installation requests.
  • Regularly achieved 35% customer satisfaction on post-installation surveys by maintaining clear communication and addressing issues proactively.
  • Improved installation accuracy by 42%, reducing client onboarding time and leading to a 22% increase in customer retention.
  • Piloted a new installation tracking software that decreased scheduling conflicts by 16% and improved client communications.
  • Utilized advanced project management practices to increase installation throughput by 40% over procedure.
  • Coordinated and completed the installation of 17 new business systems, ensuring all SLA agreements were met with 24% compliance.

Affiliations

  • Active Member, New Business Development Association (NBDA) 2018 - Present
  • Business Onboarding Strategists Group (BOSG) Member 2016
  • Member, Project Management Institute (PMI), 2015–Present
  • Business Process Management Certification from Meridian in 2023
  • Member, Women in Technology International (WITI), focusing on IT infrastructure setup 2018 - Present
  • Member, Building Industry Consulting Service International (BICSI) 2023 - Present
  • Member, International Facility Management Association (IFMA), 2017–Present
  • Founding Member, National Installation Coordination Committee (NICC) in Atlanta 2020
  • Professional Member, Association for Supply Chain Management (ASCM) 2021 - Present
  • Certified in ITIL (Information Technology Infrastructure Library) 2024

Certifications

  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Business Process Improvement Certification - Northwind
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Supply Chain Management Northwind
  • Project Management Professional (PMP)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)

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