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Skills

  • Taking precise measurements
  • CCTV
  • Customer Satisfaction Improvement Initiatives
  • Conflict resolution with external partners
  • Welding skills
  • End-to-End Project Management
  • Client consultation and engagement
  • Planning and coordination
  • Change management in installation projects
  • First Aid/CPR

Work Experiences

  • Achieved excellent feedback on improvement initiatives.
  • Achieved cost savings of $5.
  • Assisted in testing and quality control of Workday.
  • Championed project management platform upgrades.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Collaborated with cross-functional teams to streamline the handover process, reducing onboarding time for new clients by 37%. Achieved consistently excellent feedback on improvement initiatives.
  • Boosted team collaboration during peak periods, improving on-time project completion rate by 69% and enhancing client feedback scores in 2024.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Worked with others to brainstorm new program possibilities.
  • Achieved results within 14 months.

Summaries

  • Installer with a proven track record of achieving difficult goals and meeting tight deadlines.
  • Ability to foster cross-functional collaboration, resulting in enhanced alignment and a 69% increase in overall installation success rates.
  • Expert in standard with a strong aptitude for automated and optimized.
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Achieved a 84% higher retention rate.
  • Achieved a stellar record of technical issue resolution.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Framework and metric have a proven track record.
  • Strategic thinker with expertise in project management.
  • Lean certified

Accomplishments

  • Utilized advanced project management practices to increase installation throughput by 40% over procedure.
  • Led cross-functional teams to complete installations within several months ahead of schedule, while consistently meeting all quality control benchmarks.
  • Developed a new vendor partnership process for installation materials, reducing supply chain delays by 15%.
  • Managed installation rollout for process, completing the project 18 months% ahead of schedule with a 79% reduction in downtime.
  • Improved installation accuracy by 42%, reducing client onboarding time and leading to a 22% increase in customer retention.
  • Coordinated and completed the installation of 17 new business systems, ensuring all SLA agreements were met with 24% compliance.
  • Reduced error rates in system setups by 64% through implementation of standardized operating procedures across multiple installation teams.
  • Oversaw a compliance audit on installations, achieving a 51% rate of error-free documentation over 6 months.
  • Successfully managed 15 high-priority installation projects simultaneously, all completed within the requisite time frame.
  • Slashed installation-related costs by initiative through innovative vendor relationships and improved resource management.

Affiliations

  • Member, Women in Technology International (WITI), focusing on IT infrastructure setup 2018 - Present
  • Active Member, New Business Development Association (NBDA) 2018 - Present
  • Business Process Management Certification from Meridian in 2023
  • Member, Project Management Institute (PMI), 2015–Present
  • Certified ScrumMaster (CSM) from Scrum Alliance, 2020.
  • Business Onboarding Strategists Group (BOSG) Member 2016
  • Certified in ITIL (Information Technology Infrastructure Library) 2024
  • Installation Procedures Standardization Group (IPSG) Member 2021
  • Member, Building Industry Consulting Service International (BICSI) 2023 - Present
  • Professional Member, Facility Management Association (FMA) 2022 - Present

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Supply Chain Management Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Business Process Improvement Certification - Northwind
  • Certified Business Process Professional (CBPP) – ABPMP
  • ServSafe
  • American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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