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Skills

  • Team management
  • Data-driven decision making
  • Team building
  • Budgeting
  • Cross-functional team collaboration
  • Process improvement
  • Business analysis
  • Data collection and analysis
  • Customer Relationship Management (CRM)
  • Relationship development

Work Experiences

  • Improved staff performance and engagement through motivational leadership.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved improvements over 2021.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Increased my business by 11% with the introduction of new products and services.
  • Achieved a steady 56% increase in weekday traffic.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Costs were consistently reduced while profits were increased.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Nightclub Manager is a multi-talented Nightclub Manager who is consistently rewarded for planning and operational improvements.
  • Bringing 2 years of industry experience to Cedar Works, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Implemented a dynamic, automated staff scheduling system that decreased labor expenses by 62% during peak operational hours.
  • Established nightly closing procedures that reduced the time required by 65% and ensured a faster transition into the following day's operations.
  • Resolved product issue through consumer testing.
  • Reduced employee turnover by 77% by enhancing team engagement and establishing regular performance feedback initiatives.
  • Built strong relationships with local regulatory authorities, ensuring smooth and compliant operations with no violations.
  • Collaborated with marketing team on social media campaigns, increasing foot traffic on targeted weekends by 56%.
  • Generated savings of $11 annually by negotiating favorable vendor contracts for supplies without compromising quality.
  • Supervised nightly cash reconciliations and ensured accurate reporting to prevent financial discrepancies, reducing errors by 57% compared to 2018.
  • Played key role in earning system multiple awards, including Innovation Award, for outstanding nightlife and customer service in 2016.
  • Revitalized menu offerings by introducing new craft cocktails and premium brands, boosting beverage sales by 15% within 2020.

Affiliations

  • National Jazz Club Association (NJCA)
  • Professional Convention Management Association (PCMA)
  • International Council of Nurses
  • American Medical Informatics Association
  • Society of Women Engineers
  • Society of Human Resource Management
  • International Sports Bar and Nightclub Association (ISBNA)
  • National Restaurant Association (NRA)
  • Project Management Institute
  • National Association of Catering and Events (NACE)

Certifications

  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • ServSafe Alcohol Certification - National Restaurant Association
  • Professional Bartending and Mixology Certification – Harbor & Co. 2024
  • ServSafe
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Customer Service Excellence Certification – Lakeside Partners
  • First Aid/CPR Certified
  • Occupational Health and Safety (OHS) Certification – Boston
  • Food Handlers Certificate – system
  • Google Analytics Certification – Marketing & Ad Campaign Tracking

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