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Skills

  • Negotiation
  • Project organization
  • MS Office
  • First Aid/CPR
  • Financial Management
  • Social media marketing
  • Team building
  • Cash flow management
  • Public relations
  • Relationship development

Work Experiences

  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved record sales during the system, surpassing the previous year’s revenue by $13 through targeted promotions and partnerships.
  • Increased employee morale and decreased turnover by 10%.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Builds and assigns talented teams that are focused on providing exceptional service.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to providing high-quality services and products.
  • Expertise in technology and product development.
  • Professional who is both energetic and poised.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Generated savings of $11 annually by negotiating favorable vendor contracts for supplies without compromising quality.
  • Initiated and executed high-profile events catering to celebrity and VIP clients, leading to increased brand visibility and customer loyalty.
  • Resolved product issue through consumer testing.
  • Implemented a dynamic, automated staff scheduling system that decreased labor expenses by 62% during peak operational hours.
  • Developed and implemented a cash-flow management system that decreased instances of cash shortages by 61% compared to 2022.
  • Created and implemented health and safety checklists that ensured compliance, leading to zero violations during inspections over 2018.
  • Created safety and alcohol management training for staff that resulted in a Six Sigma approval and a 34% reduction in alcohol-related incidents.
  • Trained bar staff to maintain a high level of beverage quality and speed during high-demand, reducing wait times by 54%.
  • Collaborated with marketing team on social media campaigns, increasing foot traffic on targeted weekends by 56%.
  • Boosted team productivity by implementing a customized performance-based bonus system, reducing employee tardiness by 35%.

Affiliations

  • Regular Speaker or Panelist for Nightlife Industry Seminars
  • National Restaurant Association (NRA)
  • National Jazz Club Association (NJCA)
  • Involvement in Local Chamber of Commerce for Supporting Community-based Initiatives
  • American Beverage Licensees (ABL)
  • Certified Food and Beverage Executive (CFBE) from the American Hotel & Lodging Educational Institute
  • United States Bartenders’ Guild (USBG)
  • American Nightlife Association
  • Professional Convention Management Association (PCMA)
  • International Association of Administrative Professionals

Certifications

  • Food Handlers Certificate – system
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Occupational Health and Safety (OHS) Certification – Boston
  • Licensing for Public Performance and Events – metric
  • Nightclub Sound and Lighting Technician Certification – initiative
  • Customer Service Excellence Certification – Lakeside Partners
  • Certified Nightclub & Bar Operations Specialist (NCBO) – Summit Group
  • Time and Resource Management for Venue Operators – Beacon Labs

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