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Skills

  • Design and implementation of social programs
  • Organization
  • Project Planning
  • Project organization
  • Problem resolution
  • MS Office
  • Errands
  • Childcare experience
  • Infection control protocols
  • Process improvement

Work Experiences

  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Built and maintained strong relationships with residents and their families, improving feedback scores by 33% for emotional support and communication.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Achieved a 37% decrease in staff-related errors.
  • Achieved Top Performer for outstanding dedication to improving care quality and patient life satisfaction through innovative care techniques.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Applied protocols during standard.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Addressed emotional needs of residents.
  • Achieved results during 2023.

Summaries

  • Experienced non-medical care provider with 10 years of in-home care experience.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • 6 years of relevant experience as a detail-oriented Personal Assistant.
  • Offering 7 years of experience in the process of industry.
  • Caring healthcare aide with over 14 years of experience providing in-home care to patients.
  • Process improvement and workflow optimization expertise
  • By managing health needs, assisting with personal grooming, performing light housekeeping, and strategic planning, I am skilled at providing attentive care to patients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Compassionate Senior Care Worker with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • When reviewing instructions and medical charts to administer medications and treatments correctly, be thorough.

Accomplishments

  • Developed and maintained relationships with local healthcare providers, which resulted in streamlined referral and consultation processes for residents.
  • Reduced medication errors by 59% through the introduction of a double-check system for drug administration.
  • Managed the handover of care for 16 residents during staff shift transitions, achieving zero communication errors in 4 consecutive months.
  • Devised and implemented a falls prevention program, witnessing a reduction in resident falls by 65% over one year.
  • Resolved product issue through consumer testing.
  • Led efforts to reduce pressure sores through early detection and treatment, cutting incidence rates by 44%.
  • Regularly conducted safety checks, identifying and addressing 17 hazards per quarter and ensuring a safe living environment for residents.
  • Led quality improvement initiatives in nutritional care, resulting in a 47% increase in meal satisfaction ratings from residents.
  • Collaborated with team of 17 in the development of category.
  • Collaborated with external healthcare providers and mental health specialists to improve care practices for dementia patients, resulting in a 63% decline in resident anxiety cases.

Affiliations

  • National Association for Professional Gerontologists (NAPG)
  • Project Management Institute
  • National Certification Board for Alzheimer Care (NCBAC)
  • Care Quality Commission (CQC) Boston
  • Society of Human Resource Management
  • Freemason
  • Senior Care Workers Association Boston
  • LeadingAge
  • Palliative Care Network
  • American Medical Informatics Association

Certifications

  • Certified in Infection Control (CIC) - Certification Board of Infection Control and Epidemiology
  • Certified Nutrition and Wellness Consultant - American Fitness Professionals & Associates (AFPA)
  • Confined Space Emergency Leader (CSEL) for Elderly Care - procedure
  • First Aid/CPR Certified
  • Certified Nursing Assistant (CNA) - method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Assisted Living Administrator (CALA) - American College of Health Care Administrators
  • Medication Technician Certification - Washington
  • Certified Mental Health First Aider, National Council for Mental Wellbeing
  • Leadership in Elderly Healthcare - American Association for Healthcare Management (AAHM)

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