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Skills

  • Entertainment quality assurance
  • Equipment repair
  • Project organization
  • Interactive entertainment design
  • Cross-functional collaboration
  • Attention to Detail in Production
  • Business operations
  • Cost-saving initiative execution
  • Budgets
  • Foot traffic growth strategies

Work Experiences

  • Applied changes across 9 shows.
  • Adjusted entertainment offerings.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Boosted morale and team cohesion.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Answered 16 calls per several months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with performers for special events.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to continuous improvement, recognized for coaching staff to enhance guest interaction skills, driving repeat visitation by 42%
  • Created opportunities for live performances.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Entertainment Supervisor and outstanding performer in vendor management and team leadership.
  • Adept at designing crowd-engagement strategies.
  • Follows all rules and safety procedures while performing shift duties.
  • Contributed to company success.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Entertainment Supervisor with 8 years of successful process improvement and team leadership experience.

Accomplishments

  • Produced and directed large-scale entertainment rehearsals, improving performance precision and consistency by 39%, resulting in positive guest feedback.
  • Coordinated interactive workshops for guest engagement, increasing overall engagement by 25% during procedure.
  • Designed and managed ticketing solutions using Tableau, reducing wait times at events by 44% and increasing guest satisfaction.
  • Adapted to shifting audience preferences quickly, maintaining high engagement levels by implementing real-time show adjustments.
  • Worked closely with HR to develop staff feedback processes, improving internal performance reports and resulting in 24% higher employee satisfaction scores.
  • Directed annual entertainment showcases for framework, resulting in a 17% increase in attendance year-over-year.
  • Optimized ticket pricing strategies using Microsoft Excel, achieving a 41% increase in revenue during peak season.
  • Supervised high-profile entertainment programs for Raleigh, overseeing a team of 6 as part of ongoing event activations, which resulted in a 73% increase in event attendance.
  • Led training initiatives for entertainment staff, improving job performance by 82% based on quarterly evaluations.
  • Collaborated with team of 6 in the development of process.

Affiliations

  • Certified in Entertainment Risk Management by initiative
  • Society of Event Organizers (Chicago)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • International Association of Administrative Professionals
  • International Alliance of Theatrical Stage Employees (IATSE) Local 6
  • American Medical Informatics Association
  • Project Management Institute
  • National Association of Professional Technical Directors (NAPTD) Membership
  • Certified Production Technician (2015 - Boston)

Certifications

  • Certified Meeting Professional (CMP) – Events Industry Council (EIC)
  • Certified Digital Marketing Expert - DigitalMarketer
  • Certified Entertainment Executive (CEE) - International Association of Venue Managers (IAVM)
  • Leveraging Crowd Science in Entertainment - system
  • Certified Venue Executive (CVE) - International Association of Venue Managers (IAVM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sound Engineering Technician (CSET) - Audio Engineering Society (AES)
  • Entertainment Production Certification - Entertainment Services and Technology Association (ESTA)
  • Risk Management for Large-Scale Events - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management (SHRM)

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