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Skills

  • Guest relations
  • Maintenance reports
  • Product testing
  • Hardware evaluation
  • Process implementation
  • Extremely organized
  • Data Management
  • Strong verbal communication
  • Communications
  • Data analysis

Work Experiences

  • Advised
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Power BI to 18 months customer locations.
  • Handled requests for assistance, toiletries, and personal care items from guests.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Identified
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Ensured
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Started it.

Summaries

  • Public Area Attendant with 16 years of successful team leadership and stakeholder engagement experience.
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Public Area Attendant is articulate and driven to succeed.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Collaborate with commercial lenders to achieve sales targets.
  • Ambitious
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.

Accomplishments

  • Demonstrated strong time management by completing daily public area inspections ahead of schedule 7% of days in 2015.
  • Implemented a new floor-cleaning technique which reduced the turnaround time in high-traffic areas by 2 minutes per assigned task.
  • Identified a cleaning supplies overuse issue and worked with procurement to adjust inventory needs, cutting down annual supply spending by 83%.
  • Received appreciation letters from 9 guests for prompt responses to public area cleaning needs, contributing to overall hotel guest loyalty increase.
  • Implemented faster cleaning procedures for lobby areas, reducing guest wait times by 65% during peak check-in hours.
  • Reduced guest request response times through better communication with the maintenance team, improving team satisfaction feedback from 17 to 13.
  • Developed a system for tracking public area cleaning supplies, which reduced inventory costs by 59% and prevented shortages.
  • Collaborated closely with a safety officer during routine job tasks, recognizing potential hazards, and increasing safety compliance rates by 32%.
  • Assisted the guest services team in addressing VIP guests’ immediate public area needs, elevating VIP guest satisfaction scores by 41% under time-sensitive conditions.
  • Achieved recognition for superior guest interactions and resolution of escalated public area complaints, leading to an increase in positive guest feedback by 31%.

Affiliations

  • Society of Women Engineers
  • American Cleaning Institute (ACI)
  • Green Hotels Association
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Building Service Contractors International (BSCAI)
  • National Housekeeping Association (NHA)
  • Hotel Services and Operations Council
  • Hotel & Conference Venue Cleaners Association
  • Association for Supply Chain Management (APICS)
  • National Hospitality Services Group

Certifications

  • Certified Hospitality Department Trainer (CHDT) - AHLEI
  • Certified Housekeeping Supervisor (CHS) - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • CompTIA Network+
  • OSHA 10-Hour General Industry Certification - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Hospitality Housekeeping Executive (CHHE) – (AHLEI)

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