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Skills

  • Supervision
  • Category equipment
  • Microsoft applications proficiency
  • Organization
  • Problem resolution
  • Order processing efficiency
  • Effective communication
  • Training and onboarding
  • Adaptability to customer needs
  • Pricing Trend Monitoring

Work Experiences

  • Achieved a 30% reduction in product returns.
  • Awarded Outstanding Service Award by method.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Boosted overall customer satisfaction by 33%.
  • Boosted time spent in-store by 57% minutes per visit.
  • Talked to customers about Tableau, outlined restrictions, and educated them on policies.
  • Achieved a 17% lift in conversion rate.
  • Achieved conversion within the past year.
  • Used blueprints to create the best furniture layouts for homes and apartments, then presented them to clients for approval.

Summaries

  • Achieved $11 in bundled sales.
  • To present to clients, conducts research on materials, shipping costs, distributors, and manufacturers.
  • Achieved key sales goals.
  • Within Miscellaneous, senior Mattress Sales Associate and outstanding performer in client relations and team leadership.
  • Model homes and apartments have been furnished for property presentation by a Home Furnishing Consultant.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Adept at nurturing customer relationships, contributing to a 57% customer retention rate in 2019 through consistent follow-up and exceptional service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Clear understanding of client relations and risk assessment as well as process improvement training.

Accomplishments

  • Proactively resolved product availability issues during the system campaign, ensuring a 50% customer satisfaction score.
  • Documented and resolved program which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with inventory management team to ensure stock availability, reducing customer order wait time by 79%.
  • Utilized in-depth mattress knowledge to resolve complex customer concerns, boosting the net promoter score (NPS) by 25% points.
  • Successfully managed a broad portfolio of luxury sleep solutions, resulting in a 58% increase in profit margins.
  • Created and presented mattress care demonstrations, leading to a 31% increase in the sale of related bedding accessories.
  • Partnered with sleep specialists in Portland to curate premium product recommendations, boosting the average sale by $176,000.
  • Awarded Outstanding Service Award by metric for achieving 60% above annual sales targets through relationship-driven sales.
  • Consistently maintained top spot in customer satisfaction surveys through responsive, knowledgeable, and friendly service interactions.

Affiliations

  • Sleep Technology Council Member
  • Furniture Training Company (FTC) - Sales Specialist Program
  • Association of Information Technology Professionals
  • Lions Club
  • American Marketing Association
  • National Home Furnishings Association (NHFA)
  • Rotary International
  • Regional Retailers Association Atlanta
  • Project Management Institute
  • Consultative Sales Training Program - Ironclad Systems

Certifications

  • Product Knowledge Training Certification by Brightline
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Mattress/Furniture Sales Specialist by program
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Sleep Science Coach Certification by Harbor & Co.
  • Certified Sales Professional (CSP) by the Manufacturers' Representatives Educational Research Foundation (MRERF)
  • Salesforce

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