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Skills

  • Team management
  • Customer complaint resolution
  • Training and onboarding
  • Problem resolution
  • Operational improvement
  • Return and Refund Reduction
  • Team collaboration
  • Data-Driven Sales Adjustments
  • Budgets
  • Order processing efficiency

Work Experiences

  • Boosted conversions by 26%.
  • Worked with clients to determine and design the best layout for their needs and location.
  • Adjusted in-store targeting efforts.
  • Showed new clients previous designs and purchases to help them with the creative process.
  • Achieved 56% above annual sales targets.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved top ranking in Harbor & Co. Mattress sales.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Awarded Outstanding Service Award by method.
  • Assessed competitive bedding and mattress trends, influencing store product placements and increasing client engagement by 27%.

Summaries

  • Sells framework and process products while keeping up with changing industry trends and customer preferences.
  • Achieved a $7 increase in average sales per transaction.
  • Mattress Sales Associate with 8 years of successful stakeholder engagement and team leadership experience.
  • Achieved a reduction of 43%.
  • Home Furnishing Consultant works closely with customers to find the right furniture and accessories for their home and family.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Mattress Sales Associate is a multi-talented Mattress Sales Associate who is consistently rewarded for planning and operational improvements.
  • Achieved a 70% boost in overall customer satisfaction.
  • Achieved strong client retention rates.
  • Achieved a 35% increase in sales.

Accomplishments

  • Delivered mattress care and maintenance advice to customers, leading to a reduction in returns by 65% over the past year.
  • Developed rapport with returning customers, which contributed to a customer retention rate of 44% in 2016.
  • Effectively aligned store promotions with customer needs during key shopping periods, generating $75,000 in additional revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 11 new sales associates on product knowledge and sales techniques, improving collective team performance by 22% over 18 months.
  • Crafted dynamic social media posts featuring top-selling mattresses, increasing online inquiries and foot traffic by 66%.
  • Helped launch a new mattress brand within the store, resulting in sales that exceeded performance targets by 82% in the first three years.
  • Initiated a 'Mattress of the Month' promotion highlighting a premium model at a special price, boosting sales of that model by 75% during the month.
  • Implemented post-sale follow-up strategies, building customer loyalty and boosting repeat business by 53% over three years.
  • Documented and resolved program which led to initiative.

Affiliations

  • Regional Pricing Strategy Group Member - Atlanta
  • Independent Retailer Conference
  • American Marketing Association
  • National Association of Professional Saleswomen (NAPS)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Furniture and Mattress Industry Leadership Association
  • National Sleep Foundation (NSF)
  • Furniture First Cooperative

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Product Expert in Bedding Solutions by Harbor & Co.
  • Active Listening Skills Certification by process
  • Sleep Science Coach Certification by Harbor & Co.
  • Certified Sales Professional (CSP) by the Manufacturers' Representatives Educational Research Foundation (MRERF)
  • Effective Upselling Certification by system
  • Customer Relationship Management (CRM) Certification by HubSpot
  • Retail Fundamentals Certification by National Retail Federation (NRF)
  • CompTIA Network+

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