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Skills

  • Cost-benefit analysis for shipping options
  • Dispute resolution with vendors
  • Logistics cost reduction strategy
  • Data analysis and reporting
  • International trade compliance (IATA, IMDG)
  • First Aid/CPR
  • Compliance with safety protocols (OSHA)
  • Customer service
  • Supply Chain Management
  • Problem resolution

Work Experiences

  • Created streamlined workflows for shipments.
  • Authorized and processed high-priority shipments of SAP valued over $8, ensuring expedient handling within tight deadlines.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created streamlined workflows for inbound and outbound shipments, decreasing manual labor time by one year and increasing efficiency.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Avoided discrepancies totaling $15.
  • Decreased domestic shipping costs.
  • Compared shipping options and costs.
  • Looked for industry trends on social media and through online sources.
  • Analyzed multiple providers.

Summaries

  • Adaptable logistics professional.
  • Dedicated Cargo Agent with 10 years of experience handling shipments of various types and sizes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborative Shipping Agent with skills in linking warehouse operations and logistics departments to reduce loading errors by 61%, enhancing internal workflow and communication.
  • Within Miscellaneous, senior Shipping Agent and outstanding performer in cross-functional collaboration and process improvement.
  • Consistently improved packing methods.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Adept Shipping Agent.

Accomplishments

  • Led the transition to paperless shipment tracking, contributing to a 39% reduction in document processing errors.
  • Used Workday to automate tracking of all inbound and outbound shipments, increasing data accuracy and saving 5 in annual labor costs.
  • Collaborated with team of 10 in the development of framework.
  • Minimized shipping discrepancies by implementing a SAP integrated auditing system, maintaining a 2019% error-free documentation rate.
  • Collaborated with engineering to streamline reconciliation processes for over 3 in shipping invoices on a monthly basis.
  • Improved workflow efficiency for shipping operations by 23% through cross-functional collaboration and continuous optimization of processes.
  • Mentored a team of 6 shipping clerks, improving efficiency by 26% and reducing processing times during peak seasons.
  • Led the training of 16 employees on new shipping software, resulting in a 31% improvement in productivity.
  • Utilized data analytics to evaluate carrier performance, driving a 20% improvement in on-time delivery metrics for domestic shipments.
  • Successfully activated contingency plans during peak shipping seasons, ensuring 59% customer satisfaction and no missed deliveries.

Affiliations

  • Global Logistics & Supply Chain Management Society (GLSCM)
  • American Marketing Association
  • Freight Transportation Services Index (FTSI)
  • International Propeller Club of the United States – Maritime Industry Organization
  • International Society of Logistics (SOLE)
  • International Air Cargo Association (TIACA)
  • Networking with Local Port Authority Associations
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association for Computing Machinery
  • Institute for Supply Management (ISM)

Certifications

  • Certified Dangerous Goods Trainer for Shipping Agents
  • Certified Freight Forwarder by FIATA
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Cargo Handling Proficiency (CHP) Certification
  • CompTIA Security+
  • Certificate in Freight Operations Management
  • SHRM Certified Professional (SHRM-CP)
  • Certified Logistics Technician (CLT) by Manufacturing Skill Standards Council (MSSC)
  • Certificate in Contract Logistics Management

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