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Skills

  • Merchandising expertise
  • Basic math skills
  • Check cashing
  • Credit card processing
  • Cash balancing
  • Purchase assistance
  • Maintaining store appearance
  • Product and service sales
  • Drawer management
  • Process improvement strategies

Work Experiences

  • Trained as Disbursement Officer and provided backup coverage to ensure that customers received the best possible service.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Helped customers by answering their questions and completing their requests.
  • Aligned processes with fiscal budgets.
  • Collaborated with department heads.
  • Conducted audits of payment requests.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Coordinated the payment of critical international suppliers, ensuring adherence to foreign exchange regulations and deadlines.
  • Assisted in the creation of an automated invoice tracking system, resulting in a 81% improvement in payment accuracy.

Summaries

  • Within Miscellaneous, senior Disbursement Officer and outstanding performer in performance reporting and project management.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Disbursement Officer who is trustworthy and dedicated, with 14 years of experience serving customers and running the register.
  • Problem-solver with experience in customer service.
  • Disbursement Officer with 15 years of experience stocking ServiceNow and processing customer payments.
  • Disbursement Officer is a multi-talented Disbursement Officer who is consistently rewarded for planning and operational improvements.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Dedicated process Cashier with prior experience in high-end retail.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Good listening skills combined with a detail-oriented and attentive nature.

Accomplishments

  • Decreased vendor payment delays by 23% through the implementation of an enhanced reconciliation process.
  • Introduced a feedback mechanism for vendors and contractors, helping to streamline payment dispute resolution and reduce errors by 68%.
  • Collaborated with team of 10 in the development of process.
  • Collaborated with sales to audit payment schedules, helping recover overpaid sums totaling 18 in 2018.
  • Reduced manual entry requirements in disbursement processes by 54% by advocating for automation solutions in ServiceNow.
  • Championed the switch to digital payment solutions, reducing paper use by 81% and lowering operational costs.
  • Documented and resolved method which led to initiative.
  • Collaborated with sales to ensure all payment approvals followed corporate financial regulations, which improved audit outcomes year-over-year.
  • Spearheaded process improvements, reducing disbursement cycle time by 13 days and shortening vendor payment turnaround.
  • Ensured full regulatory compliance in disbursement operations, which led to successful audits with no findings in 2020.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • Society of Women Engineers
  • International Council of Nurses
  • American Institute of CPAs (AICPA)
  • Financial Management Association International (FMA)
  • Jaycees
  • Association for Computing Machinery
  • Association for the Advancement of Cost Engineering (AACE)
  • National Association of State Auditors, Comptrollers, and Treasurers (NASACT)

Certifications

  • Certified Accounts Payable and Procurement Specialist (CAPPS) 2021
  • Certified Payments Professional (CPP) - 2018
  • International Financial Reporting Standards (IFRS) Certification - 2015
  • SHRM Certified Professional (SHRM-CP)
  • Certified Bank Auditor (CBA) - 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) – 2023
  • Certified Financial Risk Manager (FRM) - 2021
  • Certified Internal Auditor (CIA) - 2023
  • Salesforce

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