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Skills

  • Software architecture
  • API integration for third-party products
  • JavaScript
  • UI/UX
  • Advanced computer programming
  • Scrum
  • DevOps practices in ServiceNow
  • Application development
  • Performance and scalability optimization
  • Legacy system migrations to ServiceNow

Work Experiences

  • Achieved a 67% reduction in manual processes.
  • Worked with customers to find workarounds and solutions, as well as debugging and creating defect fixes.
  • Was in charge of all software architecture, design, and programming.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Collaborated in Agile projects using ServiceNow Sprints, consistently delivering new features on time, resulting in a 42% improvement in project velocity.
  • Co-authored technical documentation for ServiceNow installations.
  • Achieved Top Performer for innovation in technical services.
  • Achieved a 81% increase in SLA adherence.
  • Automated data analysis processes.
  • Oversaw a development team of 14 people working on a $7-million project for a core quality management system built on the HubSpot platform.

Summaries

  • Achieved Employee of the Year-recognized results.
  • Analytical problem-solver with time-management and decision-making abilities.
  • Motivating leader who has built and managed procedure teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Active leader with excellent communication and collaboration skills.
  • Standard and procedure have a proven track record.
  • ServiceNow Developer is a hardworking and dependable ServiceNow Developer who excels at stakeholder engagement and workflow optimization.
  • Senior Software and Application Developer with a passion for developing cutting-edge products for the Miscellaneous.
  • Strategic thinker with expertise in vendor management.
  • Results-oriented Miscellaneous professional with risk assessment, process improvement, and strategic planning strengths.

Accomplishments

  • Took ownership of KPI definition and tracking, resulting in the identification of 3 key areas for operational improvement in IT services.
  • Optimized ServiceNow CMDB discovery processes, boosting asset data accuracy to 31% and enhancing asset lifecycle management performance.
  • Improved user satisfaction by 65% by implementing and maintaining a unified IT service request and catalog within ServiceNow.
  • Customized ServiceNow Knowledge Base to improve search functionalities, increasing resolution rate on first user interaction by 29%.
  • Utilized ServiceNow Orchestration to automate workflows, saving 18 man-hours monthly and improving service delivery efficiency by 68%.
  • Mentored junior developers on ServiceNow coding standards, helping improve code quality and reducing post-deployment defects by 32%.
  • Developed dynamic ServiceNow reports and dashboards, providing leadership with actionable insights and improving decision-making accuracy by 82%.
  • Integrated ServiceNow with third-party applications via REST APIs and SOAP Web Services, streamlining operations across 16 business units.
  • Successfully migrated CMDB from legacy system to ServiceNow, enhancing data integrity by 38% across 12 configuration items.
  • Implemented ServiceNow Change Management, reducing unauthorized changes by 22% and maintaining uptime across 14% of services.

Affiliations

  • Achieved ServiceNow Developer MVP status, recognizing exceptional contributions to the ServiceNow developer community.
  • ITIL Certified initiative obtained to align ServiceNow processes with industry best standards.
  • Member of ServiceNow Developer Program for continuous learning and access to exclusive resources.
  • Engaged with LeanIT Association to apply lean principles to ServiceNow configurations and processes.
  • Collaborated in IT Process Automation Association (ITPAA), developing automation strategies for enterprise service management.
  • Member of Cloud Native Computing Foundation (CNCF), exploring the integration between ServiceNow and Kubernetes.
  • Participant in 'process 2020', integrating ServiceNow solutions across various SaaS platforms.
  • Completed ServiceNow Certified Application Developer (CAD) certification to strengthen custom app development skills.
  • Member of the International Association for IT Asset Managers (IAITAM), aligning ITAM processes with ServiceNow capabilities.
  • Speaker at 'framework 2021', presenting solutions on ServiceNow custom workflows for enterprise users.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)
  • ServiceNow Certified Risk and Compliance Implementation Specialist
  • Certified ServiceNow Integration Hub Specialist
  • Certified ServiceNow Virtual Agent Implementation Specialist
  • Agile Certified Practitioner (PMI-ACP)
  • Certified ServiceNow Advanced System Administrator
  • Scrum Master Certified (SMC)
  • Certified Cloud Security Professional (CCSP)
  • Certified ServiceNow Implementation Specialist in HR Service Delivery (HRSD)

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