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Skills

  • Conflict resolution and dispute mediation
  • Presentation and public speaking skills
  • Digital marketing and lead generation
  • Employee onboarding and training program development
  • Customer service excellence
  • CRM system implementation and management
  • Warm calling skills
  • Fieldwork experience
  • Mediation and crisis intervention
  • Territory growth

Work Experiences

  • Transported Microsoft Excel to three years customer locations.
  • Added 16 high-performing agents in the past year.
  • Achieved a 76% increase in team productivity.
  • Collaborated with legal and compliance experts.
  • Sold and maintained property and casualty insurance products such as program and framework.
  • Collaborated with compliance teams to ensure regulatory adherence across all sales initiatives, maintaining a 43% success rate in audits.
  • Collaborated with legal and compliance experts to craft contracts, leading to a 46% reduction in litigation risk and ensuring full regulatory compliance.
  • Achieved a 71% increase in client retention.
  • Built rapport with clients.
  • Achieved a Top Performer for Outstanding Performance.

Summaries

  • Project management and vendor management, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Adept School Counselor with 6 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Capable of handling all administrative and paperwork needs while spending a significant amount of time in the field meeting with clients, proposing solutions, and closing policy deals.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Achieved 71% increases in key indicators.
  • Within Insurance, senior Career Agent and outstanding performer in data analysis and workflow optimization.
  • Time, schedules, and program objectives are all managed effectively.
  • Demonstrating workflow optimization and performance reporting expertise
  • Motivated to consistently exceed goals and keep customers.
  • Achieved a 35% boost in diversity hiring across the organization.

Accomplishments

  • Mentored and directly supervised 7 new hires, increasing overall team productivity by 57% within 18 months.
  • Initiated a mentorship program for underperforming agents, which resulted in a 26% higher close rate among participants.
  • Led a strategic marketing overhaul that increased client acquisition rates by 32% in three years.
  • Collaborated with team of 15 in the development of program.
  • Conducted field research across Phoenix, reducing the time-to-market introduction of new insurance products by 13 weeks.
  • Resolved product issue through consumer testing.
  • Optimized lead generation system, leading to a 53% increase in qualified leads and improved sales pipeline health.
  • Successfully negotiated a partnership with Harbor & Co., leading to a 9 figure increase in annualized premiums.
  • Led sourcing and recruitment efforts for 7 agents in Boston, consistently beating hiring KPIs by 72% for 2016.
  • Increased overall department efficiency by 16% through introduction of cloud-based collaboration tools, reducing miscommunication.

Affiliations

  • International Association of Professional Career Coaches
  • American Counseling Association
  • Project Management Institute
  • National Employment Counseling Association (NECA)
  • International Association of Business Communicators (IABC)
  • American Institute of Certified Public Accountants (AICPA)
  • International Council of Nurses
  • Institute of Management Consultants (IMC)
  • Financial Planning Association
  • Business Marketing Association

Certifications

  • Certified Employment Interview Consultant (CEIC) – Professional Association of Resume Writers & Career Coaches
  • Salesforce
  • ServSafe
  • Change Management Specialist (CMS) - category
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • National Career Development Association (NCDA) Career Development Facilitator (CDF)
  • Advanced Diversity & Inclusion Certificate – University of Wisconsin
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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