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Skills

  • Process improvement
  • Bookkeeping
  • Spreadsheet management
  • Filing and data archiving
  • Healthcare reports and data analysis
  • Discrepancy identification and correction
  • Communications
  • Organization
  • Healthcare regulation compliance (e.g., HIPAA)
  • Sorting and labeling

Work Experiences

  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Collaborated with the IT department.
  • Accurately processed patient admissions, ensuring insurance verifications and authorizations were completed within three years, reducing rejection rate by 70% over 2015.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assisted in policy revisions.
  • Contributed to a 63% improvement in patient flow management.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Accurately processed patient admissions.
  • Achieved results over the first 15 months.

Summaries

  • Adept at managing high-pressure situations, ensuring efficient ongoing patient flow even during peak admission hours at category.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Typing speed of 7 words per minute.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 70% accuracy rate.
  • Adept at reducing admission processing errors by 53%.
  • Admitting Specialist with 8 years of successful process improvement and strategic planning experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Suggested data-backed changes to admission protocols, resulting in a 59% improvement in the quality of patient-staff interactions for first-time patients.
  • Streamlined the admissions process by implementing an electronic patient check-in system that enabled faster document processing and reduced manual errors by 48%.
  • Facilitated annual staff compliance training, ensuring 6% completion rate across the admission team, improving regulatory readiness.
  • Developed and executed a strategic training program for new admissions personnel, cutting onboarding time by 68% while maintaining high retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Influenced cost-cutting measures by assessing departmental admission practices, saving 12 annually in operational expenses.
  • Collaborated with marketing to critically analyze admission workflows, reducing staff overtime by 57%.
  • Led a documentation improvement initiative, optimizing patient record filing systems, which improved regulatory compliance inspections.
  • Ensured compliance with HIPAA and other healthcare regulations, contributing to system in annual compliance reviews.
  • Automated portions of the admitting process through integrated software solutions, which lowered data entry errors by 60%.

Affiliations

  • Accredited Admission Specialist Program through Healthcare Administrator Association 2015
  • Patient Advocate Certification Board (PACB)
  • American Medical Billing Association (AMBA)
  • Healthcare Financial Management Association (HFMA)
  • Health Information and Management Systems Society (HIMSS)
  • Completed training with the Emergency Medical Services Authority (EMSA) 2017
  • American Marketing Association
  • Member of Hospital Admission Coordinators of California (HACC) 2023
  • Jaycees
  • Certified Medical Office Manager (CMOM) through Practice Management Institute (PMI) 2016

Certifications

  • CompTIA A+ Technician
  • Advanced Knowledge in Patient Eligibility and Benefits Verification by Meridian
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Hospital Admissions Coordination by Vantage
  • Certified Health Unit Coordinator (CHUC)
  • Epic Certification in Cadence Scheduling
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Patient Navigator Training Certification by Lakeside Partners

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