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Skills

  • MS Office
  • Stakeholder engagement
  • Baggage assistance
  • Problem resolution
  • Initiative equipment
  • Customer service
  • Company branding
  • Regulatory compliance
  • Audience development for museum programs
  • Process improvement

Work Experiences

  • Achieved 61% positive feedback.
  • Contributed to 32% membership growth.
  • Attracted 18 new members to the museum.
  • Authored an educational resource guide on risk assessment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated after-school programs.
  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated in a cross-department team to pilot virtual reality museum experiences, leading to inclusion in Employee of the Year nominations for digital innovation.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adopted by 3 classrooms in Chicago.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Aligned curricula with PMP standards.
  • Aligns with state standards.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Costs were consistently reduced while profits were increased.
  • Contributed to 43% growth in museum membership.
  • Achieved a 64% rise in favorable visitor responses.

Accomplishments

  • Led docent training initiatives, fostering a highly knowledgeable team that resulted in a 64% improvement in visitor reviews.
  • Used public speaking skills to host lecture series that boosted attendance by 51% and increased community engagement.
  • Designed curriculum guides aligned with state standards for local educators, enhancing school-museum collaborations and increasing field trip bookings by 68%.
  • Envisioned and implemented an interactive online learning portal, leading to a 33% increase in remote visitor engagement.
  • Transformed underperforming exhibit tours into engaging experiences, improving visitor ratings by 20%, based on exit surveys.
  • Leveraged partnerships with procedure to create workshop series that enhanced community involvement by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to category.
  • Audited and revamped existing educational resources, leading to a 40% better understanding of key topics by participants.
  • Orchestrated successful collaborations between the museum's education department and local schools, improving outreach effectiveness by 82%.

Affiliations

  • National Association of Social Workers
  • Society of Human Resource Management
  • Freemason
  • Board member, Seattle Historical Preservation Association
  • Oral History Association
  • STEM Education Coalition affiliate memberships
  • National Endowment for the Humanities (NEH) Fellowship
  • Society for American Archaeology
  • Association of Zoos and Aquariums (Education section)
  • Engagement Scholarship Consortium

Certifications

  • Program for Leadership Development (PLD) - Museum-focused by program
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Archivist (CA) from the Academy of Certified Archivists
  • Certificate in Fundraising & Donor Relations for Cultural Institutions by Northwind
  • Certificate in Equity & Accessibility in Museums by the American Alliance of Museums (AAM)
  • Completed E-Learning Course in Virtual Reality for Cultural Institutions by process
  • Certified Public Accountant

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