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Skills

  • Merchant monitoring
  • Staff development
  • Inspection reviews
  • Process improvement
  • Trend analysis
  • Project organization
  • Business continuity planning
  • Project management
  • Relationship development
  • Process implementation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results during 2020.
  • Audited company processes to identify potential risk gaps, submitting improvement recommendations that decreased operational risks by 62%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a strong compliance record with method.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Aligned framework with metric.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Aligned frameworks with operational goals.
  • Achieved premium reductions of 77%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Well-versed in the use of Salesforce and statistical analysis methods.
  • Clear understanding of vendor management and workflow optimization as well as stakeholder engagement training.
  • Accomplished CRMA with a history of delivering detailed risk analyses.
  • Certified CRMA.

Accomplishments

  • Researched
  • Trained
  • Assessed vendor risk profiles for 4 third-party providers, reducing potential liability exposures by 42% and ensuring alignment with company policies.
  • Initiated
  • Designed and executed communication workflows for collecting risk data, which improved decision-making processes related to enterprise-level strategies.
  • Created
  • Consulted
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Documented
  • Won

Affiliations

  • Completed Advanced Risk Analytics courses through the National Alliance for Insurance Education & Research in 2022.
  • Certified Risk Management Professional (CRMP) certificate holder, validated in 2016.
  • Served on the advisory board of the Institute of Internal Auditors (IIA), collaborating on risk dashboard innovations.
  • Chair of the local chapter for the Insurance and Risk Management Society (IRMS) in 2018.
  • Graduate of the process Risk Management Leadership Program, emphasizing executive-level risk decision-making.
  • Completed the Executive Risk Management Development Program offered by the American Academy of Actuaries (AAA) in 2016.
  • Society of Human Resource Management
  • Certified by the Global Association of Risk Professionals (GARP) with a focus on operational risk management since 2022.
  • Member of the Federation of European Risk Management Associations (FERMA) since 2016, focusing on European risk management frameworks.
  • Society of Women Engineers

Certifications

  • ISO 31000 Risk Management Professional Certification
  • Governance, Risk, and Compliance Professional (GRCP)
  • Certified Public Accountant (CPA) - Risk Management Focus
  • Certified Insurance Risk Manager (CIRM)
  • Internal Control Auditor Certification (ICAS)
  • Operational Risk Management Certification by Meridian
  • Apple Certified Associate (ACA)
  • Chartered Enterprise Risk Analyst (CERA)
  • ServSafe
  • Certified Treasury Professional (CTP)

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