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Skills

  • Family dispute resolution
  • Conflict mediation
  • Collaboration with healthcare providers
  • Group grief support facilitation
  • Client relationship management (CRM) tools
  • Crematory maintenance
  • Customer-oriented
  • Burial coordination
  • Legal compliance investigations
  • Market monitoring

Work Experiences

  • Conducted needs assessments for pre-planned funeral services, personalizing burial plans for 6 clients and generating $16 in additional revenue.
  • Assisted low-income families with funeral financing options.
  • Assisted families in resolving any issues and answering questions on the day of the interment.
  • Forecasted renewable and nonrenewable resource production, consumption, and supply.
  • Taught economic theories, principles, and methods at the university level.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted military families in securing veterans' funeral benefits, increasing utilization by 49% over the past year.
  • Created multi-threaded admin web applications based on procedure.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Expert in memorial planning, burial options, and providing exceptional service to all families.
  • Achieved a 24% increase in attendance.
  • Advanced knowledge of Tableau.
  • Adaptable Family Service Counselor.
  • Family Service Counselor is looking for a full-time position at a funeral home in the procedure area.
  • Committed to seamlessly coordinating funeral services and offerings to make the funeral and burial process easier for bereaved families.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved 85% post-service retention improvement in 2016.

Accomplishments

  • Promoted ethically sound decision making within the team, resulting in 74% increase in legal and regulatory compliance across all funeral services.
  • Spearheaded client satisfaction improvement initiatives, leading to an increase in positive client feedback by 25% within 2015.
  • Mentored a team of 9 junior counselors, resulting in faster client resolution times and more efficient service delivery.
  • Negotiated payment plans with funeral homes and cemeteries, saving clients an average of $7 in service costs per arrangement.
  • Organized special memorial events for veterans, resulting in an increase in attendees by 81% and raising community awareness.
  • Successfully arranged over 13 memorial services annually, ensuring compliance with local and state regulations on burial and funeral practices.
  • Documented and resolved process which led to category.
  • Authored and updated 16 internal manuals on local funeral and burial regulations for accurate legal compliance.
  • Prepared and facilitated detailed reports on service quality metrics, resulting in 23% increase in satisfaction post-survey.
  • Resolved product issue through consumer testing.

Affiliations

  • Member of the National Certification Council for Funeral Directing and Embalming, staying current in funeral certification advancements and ethical documentation.
  • Volunteer, Memorial Service Planning Committee at Phoenix, aiding local ministers in delivering tailored cultural memorial services.
  • Member, National Association for Loss & Grief (NALAG), participating in symposiums aimed at improving post-service family relations.
  • Collaborator with community Family Support Networks, ensuring every family’s needs are met using customized aftercare options.
  • Affiliated with National Funeral Directors Association (NFDA), engaging in professional workshops to enhance client service strategies.
  • Awarded Lean by Cremation Association of North America (CANA) after attending cremation-specific regulatory training.
  • Certified Bereavement Specialist Course completed through Cedar Works, focusing on better support for bereaved individuals.
  • Certified grief counselor through Brightline in 2023, specializing in family and child grief counseling.
  • Affiliated with Association for Death Education and Counseling (ADEC), contributing to ongoing discussions surrounding emotional intelligence in funeral services.
  • Workshop Leader, Emotional Intelligence Training Series for Staff at Vantage, improving compassionate care readiness across teams.

Certifications

  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Psychological First Aid Certificate
  • Certified Family Life Educator (CFLE)
  • Certified Cemetery Executive (CCE)
  • Financial Social Work Certification
  • Certified in Emotional Intelligence for Individuals and Teams
  • Certified End of Life Doula (CEOLD)
  • Certificate in Mediation and Conflict Resolution
  • Certified Preplanning Consultant (CPC)
  • Certified Life Celebrant

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