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Skills

  • Patient communication and empathy
  • Audit compliance and regulatory oversight
  • Automated medication dispensing systems
  • Patient care coordination
  • Medication error root cause analysis
  • Project oversight
  • Pharmacy budget management and cost control
  • Pharmacy accreditation maintenance
  • Pharmacy team leadership
  • Cross-functional team collaboration

Work Experiences

  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Coordinated inventory management of high-demand Microsoft Excel.
  • Achieved results within the first 17 months.
  • Coordinated inventory management of high-demand Salesforce ensuring availability and reducing stockouts by 24%, contributing to revenue increase.
  • Collaborated with nursing staff.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved a 24% reduction in medication errors.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $17 operating budget.
  • Collaborated with healthcare providers and insurance companies, reducing insurance rejections by 71% and facilitating smoother prescription fulfillment.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Boosted satisfaction scores by 67%.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Certified Pharmacy Technician Supervisor adept at leading continuing education programs for pharmacy teams, with 63% of staff earning advanced certifications and upskilling in medication safety.
  • Staff development that results in high-performing teams has been recognized.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Coordinate patient admission and discharge.

Accomplishments

  • Reduced expired medication inventory by 31% year-over-year through enhanced stock rotation and forecasting strategies.
  • Reduced medication dispensing errors by 28% following the enhancement of pharmacy workflow processes in 2023.
  • Developed and delivered bilingual training sessions for pharmacy staff, enhancing patient communication and service quality.
  • Integrated Asana, increasing e-prescription efficiency by 49% and reducing processing errors over 17 months.
  • Spearheaded pharmacy remodeling initiative, successfully upgrading infrastructure and improving workspace efficiency by 83%.
  • Managed pharmacy inventory during procedure, ensuring no shortages and maintaining full service levels.
  • Reviewed and revised pharmacy policies to comply with system, maintaining full audit compliance and avoiding potential fines.
  • Monitored and adjusted drug inventory levels, reducing pharmaceutical waste by 67% over 5 quarters.
  • Established performance-based review system, boosting staff productivity by 75% and accountability over 3 years.
  • Developed weekly report systems that provided real-time feedback on technician performance, leading to a 48% improvement in KPIs.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Medication Management Certification Program
  • Certified Pharmacy Operations Manager Network
  • American Marketing Association
  • Freemason
  • International Association of Administrative Professionals
  • International Society for Pharmaceutical Engineering (ISPE)
  • American Society of Safety Professionals
  • Safe & Sound Pharmacy Training Program
  • Inventory Management and Optimization Certification Program

Certifications

  • Certified Compounded Sterile Preparation Technician (CSPT)
  • Sterile Products (IV) Certification (ACPE approved courses)
  • Certified Supply Chain Professional (CSCP) for Pharmacy
  • Certified Professional Compliance Officer (CPCO)
  • National Healthcareer Association (NHA) Pharmacy Technician Certification (ExCPT)
  • Pharmacy Operations Management Certification
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)

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