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Skills

  • Document scanning
  • Project organization
  • Classroom expertise
  • Risk management processes and analysis
  • Budgets
  • Online training experience
  • Problem resolution
  • Food preparation
  • Performance metrics evaluation
  • Data analysis

Work Experiences

  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Consulted with stakeholders on training needs.
  • Achieved President's Club recognition.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 14% increase in internal hiring and a $10 reduction in training costs.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Consulted with stakeholders on long-term training needs, enabling a strategic training roadmap, boosting competency scores by 26% points.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Used Adobe Creative Suite to create training for metric employees, resulting in a 5% increase in company retention and productivity.
  • Conducted individual and group training for Workday.
  • Process helped me achieve $227,000.

Summaries

  • Known for strategic planning and a goal-oriented mindset.
  • With extensive experience in team leadership and process improvement, I am a goal-oriented Human Resources Specialist.
  • Looking to apply 4 years of experience in Miscellaneous to a dynamic role with Meridian.
  • An outgoing personality with a hands-on, creative approach.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Looking for new professional opportunities that will allow me to advance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert in providing advice and guidance on human resources topics and needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on standard, system, and program.

Accomplishments

  • Actively maintained compliance documentation for 18 training sessions, ensuring adherence to HIPAA and other relevant regulations.
  • Led development and standardization of training materials across multiple departments, reducing onboarding time by 28%.
  • Improved training effectiveness by 85%, as measured through pre-/post-assessments, after launching microlearning module on Salesforce.
  • Revamped legacy training modules to align with current software updates, leading to a 9% reduction in post-go-live support tickets.
  • Collaborated with key stakeholders to implement a blended learning approach, leading to a 80% increase in training participation.
  • Created standardized assessments that enhanced performance evaluation, leading to 6% certification pass rates.
  • Facilitated interactive webinars and in-person workshops, successfully certifying more than 12 employees across Portland in QuickBooks.
  • Designed and delivered workshops across Portland aligning with organizational goals, improving operational efficiency by 38%
  • Delivered customized training programs to over 14 end-users, resulting in a 26% increase in system competency within two years.
  • Devised a strategy to streamline end-user onboarding training, cutting onboarding time by 72% while maintaining full regulatory compliance.

Affiliations

  • International Council of Nurses
  • Society for Healthcare Learning and Development (SHLD)
  • International Society for Technology in Education (ISTE) Member
  • Association for Supply Chain Management (APICS)
  • Member, American Society of Health Informatics Managers (ASHIM)
  • Association of Information Technology Professionals
  • National Board for Certified Trainers (NBCT)
  • Certifications in Project Management (PMP)
  • Jaycees
  • Speaking Engagements at Learning Technologies Conference, 2021

Certifications

  • Certified Learning Professional (CLP) framework, 2015
  • Certified Professional in Learning and Performance (CPLP)
  • Certified Technology Training Specialist (CTTS)
  • Certified Public Accountant
  • Instructional Designer and Technologist Certification Vantage, 2023
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Technology Specialist - Trainer (CHTS-TR)
  • Harvard Online Certificate in Education & Training 2023
  • Adobe Captivate Specialist
  • ServSafe

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