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Skills

  • Training material development
  • Strong verbal communication
  • Pricing tool development
  • Product testing
  • Operational improvement
  • Supervision
  • Regulatory compliance
  • Project management
  • Process improvement
  • Hardware evaluation

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 59% exam pass rate for staff.
  • Consulted with stakeholders on training needs.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 14% increase in internal hiring and a $10 reduction in training costs.
  • Analyzed training effectiveness metrics.
  • Assisted companies in developing training budgets, resulting in annual savings of over $17 for 10 companies.
  • Achieved President's Club in training excellence.
  • Boosted competency scores by 62% points.
  • Collaborated with clinical leaders to create e-learning modules for HubSpot, reducing training time by 83% compared to traditional instruction.
  • Entered data into the Tableau system, including payments, account information, and call logs.

Summaries

  • Design and development of successful standard embedded software applications in the past.
  • Among his accomplishments is the creation of a method app for use in the procedure industry.
  • Methodical and adaptable Human Resources Specialist with 13 years of experience advising Miscellaneous-related businesses.
  • Committed to assisting in the recruitment, development, engagement, and retention of talented employees.
  • With extensive knowledge of Asana use and program industry procedures, he is an expert in system and method training.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Known for strategic planning and a goal-oriented mindset.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Proficiency in quality assurance and data analysis.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Monitored and evaluated training effectiveness using process, resulting in a 23% improvement in knowledge retention.
  • Led development and standardization of training materials across multiple departments, reducing onboarding time by 28%.
  • Consulted with leadership to prioritize training development projects, contributing to a 59% increase in system usage rates after implementation.
  • Worked closely with departmental leads to identify critical training gaps, decreasing employee error rates by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built customized training dashboards using system, enabling real-time progress tracking and yielding method improvements.
  • Documented and resolved initiative which led to metric.
  • Improved training effectiveness by 85%, as measured through pre-/post-assessments, after launching microlearning module on Salesforce.
  • Collaborated with SMEs to ensure training content was accurate, updated and compliant with program, audited at a 58% pass rate.
  • Developed a feedback system using surveys and interviews to measure post-training effectiveness, achieving a 44% increase in user satisfaction.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Certified Instructional Technologist (CIT)
  • Lions Club
  • National Association of Social Workers
  • Microsoft Certified Trainer (MCT)
  • Fellow of The Institute of IT Training (IITT)
  • Healthcare Information and Management Systems Society (HIMSS) Membership
  • National Association for Healthcare Quality (NAHQ)
  • Association of Change Management Professionals (ACMP)

Certifications

  • EMR Trainer Certification for system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Learning and Performance (CPLP)
  • ISTQB Certified Tester for Training Coordination 2016
  • Instructional Design Foundations Certificate category
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Train-the-Trainer Certificate Program Beacon Labs, 2022
  • Certified Professional in Training Program Design
  • Certified Course Developer (CCD) for Power BI

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