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Skills

  • Analytical problem solver
  • KPI Development and Monitoring
  • Sales reporting
  • Budget forecasting and management
  • Trained in consumer marketing
  • Operational cost reduction
  • Customer retention strategies
  • Performance review facilitation
  • Solution selling
  • Account management

Work Experiences

  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Met with Regional Service Directors one-on-one to identify selling roadblocks and provided advice, including strategic planning, on how to best address them.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 8 long-term accounts being secured in several months.
  • Averaged 3 sales calls closed each quarter.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Increased the team's revenue by over $13 in sales.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Increased sales revenues to $17 for framework services by utilizing effective negotiating skills.

Summaries

  • Sales Manager with over 3 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Manage 15+ accounts with a revenue of more than $3 per the past year.
  • Achieved 47% growth in repeat business.
  • Adept at managing budgets up to $11, ensuring efficient resource allocation while achieving cost reductions of 75% through strategic oversight of regional service operations.
  • Achieved efficient resource deployment.
  • Accomplished service leader.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Achieved a quality rate of 77% in Workday installations.
  • Achieved $15 in cost savings.
  • Achieved 64% improvements in customer service scores.

Accomplishments

  • Conducted comprehensive service workshops for 16 employees, improving their technical skills and customer service knowledge.
  • Championed a customer-first approach across the Midwest, leading to a 45% reduction in complaints and a measurable rise in customer loyalty.
  • Implemented service team performance evaluations and coaching that improved employee skills, reducing turnover by 59%.
  • Achieved Lean in 2020 and applied this knowledge to enhance service delivery processes, leading to a 52% increase in team efficiency.
  • Implemented a service tracking dashboard, leading to a 75% reduction in response times across 17 teams and improving overall accountability.
  • Initiated and led a service innovation project that optimized repair time, reducing customer downtime by 85% and improving satisfaction ratings.
  • Created and delivered monthly service reports to executive leadership, providing actionable insights that reduced service costs by 51%.
  • Spearheaded customer feedback analysis and implemented tailored service improvements, increasing satisfaction scores by 27%.
  • Devised customer engagement strategies that led to a 18% increase in renewal rates for service contracts across the region.
  • Facilitated operational compliance in alignment with safety regulations, reducing incidents and enhancing employee safety culture across the region.

Affiliations

  • Field Service Advisory Group
  • American Marketing Association
  • National Association of Social Workers
  • National Association of Service Managers
  • National Contract Management Association (NCMA)
  • American Society of Safety Professionals
  • National Society of Professional Engineers (NSPE)
  • Institute of Industrial and Systems Engineers (IISE)
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant
  • Advanced Vendor Management Certification - Harbor & Co.
  • CompTIA A+ Technician
  • Customer-Focused Service Leadership Certification - 2015 - category
  • Certified Public Accountant (CPA)
  • Certified Customer Service Professional (CCSP) - Beacon Labs
  • Vendor Relationship Management Certification - category
  • Customer Management Professional Certification (CMP) - metric
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)

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