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Skills

  • Accounting familiarity
  • Appointment setting
  • Attention to detail
  • Report analysis
  • 15 WPM typing speed
  • Database administration
  • Records management
  • Business Administration
  • Documentation and control
  • Customer relations and communications

Work Experiences

  • Took up to 17 calls per three years and quickly redirected them.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Wrote business documents such as procedure, method, and procedure that were clear and professional.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Performance reporting and workflow optimization are examples of areas of expertise.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Extensive data collection and extraction experience.
  • Prepared to bring 2 years of experience to Cedar Works and take on a new and challenging role.

Accomplishments

  • Handled expense reports and reimbursements for 3 team members, ensuring accurate entries and reducing approval time by 81%.
  • Resolved product issue through consumer testing.
  • Redesigned cross-departmental workflows, improving communication efficiency between metric teams and reducing process completion time by 46%.
  • Led ongoing training sessions for administrative staff, enhancing skills in Jira and improving team productivity by 24%.
  • Led the initiative to transition the company’s physical filing system into fully digitized archives, reducing document retrieval time by 72% and decreasing paperwork errors by 41%.
  • Conducted detailed follow-up with suppliers and contractors ensuring all office repairs and maintenance were completed on time, reducing downtime by 15%.
  • Documented and resolved procedure which led to standard.
  • Implemented automated office supply ordering system using Workday, reducing supply costs by 67% and minimizing delayed restocks.
  • Took the lead on minutes and follow-up tracking after executive meetings using Microsoft Excel, ensuring 100% task completion by assigned deadlines.
  • Assisted legal team in the preparation and maintenance of compliance documentation for 2 audits, achieving a 22% pass rate.

Affiliations

  • Microsoft Office Certification (Word, Excel, PowerPoint)
  • Business Communication Professional Group
  • American Marketing Association
  • Society of Women Engineers
  • Certified Administrative Professional (CAP) Certification
  • Society for Human Resource Management (SHRM)
  • National Contract Management Association (NCMA)
  • Networking Lunch Meetings for Administrative Professionals
  • Jaycees
  • National Business Education Association (NBEA)

Certifications

  • Email and Calendar Management Skills Certificate
  • Certified Professional in Human Resources (PHR)
  • Certified Business Analysis Professional (CBAP)
  • Document Management and Compliance Certification
  • Cisco Certified Network Associate (CCNA)
  • Executive Assistant Leadership Certificate – category
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Virtual Assistant (CVA)
  • CompTIA Network+
  • ServSafe

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