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Skills

  • Junior staff training and mentorship
  • Standard operating procedures (SOP) development
  • Dispute resolution management
  • Risk assessment in transaction processing
  • Supervision
  • Quality control implementation
  • Operational improvement
  • Problem resolution
  • Cross-functional team collaboration
  • Foreign Currency Handling

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Reconciled the file's documentation to ensure that funds were transferred correctly.
  • Met with customers to assess market movements and resolve account issues.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Used my knowledge of stock prices and trending changes to optimize collateral approaches.
  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Chaired weekly meetings with operations team to address recurring transaction processing issues and develop corrective action plans.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created orders to orchestrate transfers, kept track of transactions, and kept detailed records of all activities.
  • Accurately processed over 13 transactions per day, maintaining a 100% compliance rating with both internal and external auditors.

Summaries

  • Committed team player with extensive experience.
  • Boosted overall team efficiency.
  • Professional with 15 years of experience in charge of modernizing financial transactions in order to add value to both clients and constituents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Transaction Processing Associate.
  • Applied logical and analytical skills to maximize complex validations.
  • Boosted overall process consistency.
  • Achieved results in the past 7 years.
  • Transaction Processing Associate with 9 years of successful strategic planning and budget management experience.
  • Exceptional standard professional with proven administrative and financial management abilities.

Accomplishments

  • Monitored over 18 customer accounts daily, ensuring accurate posting of transactions and correcting errors prior to settlement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a critical role in ensuring all 2019-end financial transactions were reconciled in time, supporting a smooth closeout process.
  • Conducted daily reconciliation of payments from multiple vendors, improving data accuracy and reducing discrepancies by 70%.
  • Designed and implemented a transaction archiving process, improving data retrieval and reducing audit time by 25%.
  • Led reconciliation efforts for payments exceeding $6 with 98% accuracy, significantly reducing processing time by 15% in 2019.
  • Identified and resolved processing errors in daily transactions worth over $10, preventing financial discrepancies and contributing to audit readiness.
  • Worked cross-functionally with compliance and audit teams to ensure adherence to financial reporting standards.
  • Collaborated with team of 11 in the development of initiative.
  • Documented and resolved framework which led to process.

Affiliations

  • Internal Revenue Service (IRS) Enrolled Agent (EA) Membership
  • American Medical Informatics Association
  • International Council of Nurses
  • International Federation of Accountants (IFAC)
  • Association of Information Technology Professionals
  • Project Management Institute
  • International Payment System (IPS) Group
  • Electronic Transaction Association (ETA)
  • National Association of Credit Management (NACM)
  • Certified Treasury Professional (CTP) Membership

Certifications

  • Apple Certified Associate (ACA)
  • Payment Card Industry Security Awareness (PCISA)
  • Certified Digital Finance Practitioner (CDFP)
  • Master in Business Process Reengineering (MBPR)
  • Swift Certified Services Specialist
  • Certified Public Accountant
  • Fraud Prevention & Detection Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Transaction Processing Operational Lead (CTPOL)
  • CompTIA Security+

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