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Skills

  • Systems Analysis
  • Communications
  • Business operations
  • On-Time Delivery
  • Agile sprint management
  • Delivery lifecycle management
  • End-to-end project delivery control
  • Client relationship management
  • Data Analysis / Trend Assessment
  • Operational improvement

Work Experiences

  • Cultivated a results-driven delivery culture focused on client-centricity and sustained revenue growth, achieving 52% YoY increase in customer retention.
  • Boosted delivery capacity by 65% by introducing a dynamic project allocation tool, which optimized team workload management.
  • Achieved a 76% improvement in task completion efficiency.
  • Achieved an Employee of the Year-winning performance for delivering program projects under budget and ahead of schedule.
  • Collaborated with the product development team.
  • Achieved results during 2016.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated closely with the Product Development team to launch Jira, ensuring a market entry that outperformed initial delivery targets in Phoenix.
  • Adopted cutting-edge digital tracking tools to deliver real-time status updates to clients, resulting in 17% fewer escalations and enhanced trust.
  • Achieved 31% YoY increase in customer retention.

Summaries

  • Achieved consistent delivery excellence.
  • Achieved $11 in operational savings.
  • Within Miscellaneous, senior Delivery Head and outstanding performer in data analysis and project management.
  • Action-oriented Delivery Head.
  • Boosted team productivity by 46%.
  • Consistently able to reduce project delays by collaborating closely with leaders and stakeholders, cutting delivery time by 71% while enhancing client trust.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Metric Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.
  • Implemented cost-cutting initiatives that reduced Northwind's transportation spending by 10% in 2015.
  • Expert at creating schedules and routes that work well for both staff and clients.

Accomplishments

  • Led the deployment of a complex system integration for Beacon Labs with zero downtime, resulting in 36% operational improvement for the client.
  • Utilized performance metrics to track delivery progress, achieving 16% on-time delivery across 17 projects in 2023.
  • Facilitated weekly stakeholder meetings to align expectations and mitigate risks, reducing project delivery delays by 77%.
  • Led a team of 2 project managers and developers to deliver Adobe Creative Suite projects on time, meeting all predefined KPIs and SLAs at Harbor & Co..
  • Chaired a cross-functional committee focused on delivery excellence, which resulted in a 17% reduction in defect rates for QuickBooks.
  • Spearheaded an initiative that resulted in a 79% reduction in customer churn by enhancing the speed and quality of product delivery.
  • Collaborated with team of 15 in the development of program.
  • Improved product delivery speed by 71% by implementing continuous delivery and DevOps practices.
  • Instituted conflict resolution protocols that minimized internal disputes and improved team throughput by 82% on high-priority projects.
  • Managed successful deployment of a complex Workday solution, integrating with multiple legacy systems without causing downtime.

Affiliations

  • American Management Association (AMA)
  • Institute of Electrical and Electronic Engineers (IEEE)
  • International Institute of Business Analysis (IIBA)
  • The Agile Alliance
  • Supply Chain Council (SCC)
  • Association for Strategic Planning (ASP)
  • Certified Project Manager (CPM) from the International Association of Project and Program Management
  • Global Association for Quality Management (GAQM)
  • Academy of Management
  • Lions Club

Certifications

  • Certified ScrumMaster (CSM) - Summit Group
  • Certified Technology Manager (CTM) - Cedar Works
  • Microsoft Certified: Azure Solutions Architect Expert 2018
  • Certified Supply Chain Professional (CSCP) - Brightline
  • ISO 27001 Lead Implementer Certification
  • TOGAF 9 Certified - 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified KPI Professional - Beacon Labs

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