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Skills

  • Digital Platform Design
  • Accurate movement
  • Graphics design
  • Process improvement
  • Front-end Development Liaison
  • Usability testing
  • Budgets
  • Team building
  • MS Office
  • Cross-functional team leadership

Work Experiences

  • Advised C-suite executives on best interaction design strategies, leading to the approval of a $16 budget and commitment to innovative UX solutions.
  • Collaborated with developers.
  • Championed company-wide initiative for accessibility compliance.
  • Conceptualized and tested over 2 user journey maps.
  • Advised C-suite executives on interaction design strategies.
  • Achieved a 71% reduction in users abandoning accounts during setup.
  • Completed the project under budget by $6.
  • Achieved on-time completion of 12 major deliverables.
  • Contributed to President's Club-winning designs for SAP by offering creative solutions to complex interaction problems.
  • Collaborated on content strategy.

Summaries

  • Boosted mobile interactions by 59%.
  • Adept at agile methodology.
  • Achieved a 68% reduction in bounce rates.
  • Costs were consistently reduced while profits were increased.
  • Crafted compelling interactive experiences.
  • Consistently reduces cart abandonment rates by 30%.
  • Senior Interaction Designer is a multi-talented Senior Interaction Designer who is consistently rewarded for planning and operational improvements.
  • Adept at wireframing.
  • Achieved 63% improvement in onboarding speed.
  • Created sleek, high-performing digital interfaces.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built interactive wireframes that clarified design intent, effectively reducing handoff errors to developers by 79% within 18 months.
  • Resolved product issue through consumer testing.
  • Created modular designs adaptable across platforms, decreasing design-to-development turnaround by 81% working hours.
  • Collaborated with developers to implement micro-interactions that improved user engagement and dwell time by procedure per session.
  • Designed for ADA-compliant digital experiences, resulting in an Employee of the Year for accessibility and a 55% increase in diverse user reach.
  • Redesigned a legacy product’s information architecture, reducing user frustration and improving task success rates by 49%.
  • Received President's Club for leading the UX of a procedure, improving user adoption and satisfaction by 59% points over industry benchmarks.
  • Transitioned outdated flash-based elements into modern HTML5 solutions, improving compatibility and website performance on mobile devices by 67%.
  • Created design systems in ServiceNow to streamline design-development handoffs, reducing QA time by 42% hours per project.

Affiliations

  • Information Architecture Institute
  • Professional Association for Design Practice
  • International Council of Nurses
  • International UX Design Summit
  • International Association of Design Professionals
  • Association of Computing Machinery – Special Interest Group on Computer-Human Interaction (ACM SIGCHI)
  • International Society of Web Design
  • International Society for Interaction Design Research
  • Mind the Product Leadership Conference
  • Association of Information Technology Professionals

Certifications

  • Certified Experience Architect (CXA) by Tableau
  • Certified UX and Conversion Optimization Specialist by Adobe Creative Suite
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Usability Testing Specialist Certification by Beacon Labs
  • HCI User Experience Professional Certificate by Lakeside Partners
  • User Experience Designer Certificate from procedure
  • Certified Public Accountant (CPA)
  • Certified User Experience Professional (CUXP) by Summit Group
  • Figma for UX/UI Design - Advanced Certification

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