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Skills

  • Emotional development
  • Problem resolution
  • Eye-tracking analysis
  • Operational improvement
  • Usability testing
  • Design thinking methodologies
  • Animation pipeline understanding
  • Accurate movement
  • Business operations
  • Graphics design

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Applied data-driven decisions.
  • Conceptualized and tested over 2 user journey maps.
  • Looked for industry trends on social media and through online sources.
  • Championed company-wide initiative for accessibility compliance.
  • Advised C-suite executives on interaction design strategies.
  • Completed the project within several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Collaborated with developers for pixel-perfect execution.
  • Power BI and ServiceNow are both second languages for me.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Achieved measurable increases in engagement and conversion.
  • Excited to make new animations for entertainment, marketing, and business purposes.
  • Boosted user engagement by 74%.
  • Senior Interaction Designer with 13 years of successful process improvement and team leadership experience.
  • Boosted mobile interactions by 59%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Created design systems in ServiceNow to streamline design-development handoffs, reducing QA time by 42% hours per project.
  • Redesigned a legacy product’s information architecture, reducing user frustration and improving task success rates by 49%.
  • Built interactive wireframes that clarified design intent, effectively reducing handoff errors to developers by 79% within 18 months.
  • Spearheaded user-centered design workshops across the West Coast to align teams with UX best practices, leading to accelerated project delivery timelines by 46%.
  • Developed an interactive onboarding experience that reduced user drop-off rates by 23% within the first 4 months.
  • Received President's Club for leading the UX of a procedure, improving user adoption and satisfaction by 59% points over industry benchmarks.
  • Implemented A/B testing for interaction design features across the Northeast, successfully identifying elements that led to a 76% increase in conversions.
  • Redesigned navigation systems based on user research insights, reducing abandoned sessions by 66% on high-priority pages.
  • Introduced persona-based design processes that aligned cross-functional teams and led to 56% more effective feature development.
  • Collaborated with data analytics teams to implement data-driven design decisions resulting in a 47% improvement in key performance metrics (KPIs).

Affiliations

  • Certified UX-PM (User Experience Project Manager) category
  • National Association of Social Workers
  • Design Research Society (DRS)
  • Association for Computing Machinery
  • Rotary International
  • American Society of Safety Professionals
  • AIGA - The Professional Association for Design
  • International Society of Web Design
  • Association of Computing Machinery – Special Interest Group on Computer-Human Interaction (ACM SIGCHI)
  • Lions Club

Certifications

  • Certified Interaction Designer (CID) by process
  • Certified Senior UX Professional (CSUXP) by Brightline
  • Certified Digital Accessibility Specialist by IAAP
  • Certified Usability Analyst (CUA) by Human Factors International (HFI)
  • Apple Certified Associate (ACA)
  • Certified Mobile UX/UI Designer by HubSpot
  • Figma for UX/UI Design - Advanced Certification
  • Advanced Interaction Design Methods Certificate by MITx
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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