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Skills

  • Category equipment
  • Preventive maintenance scheduling
  • Customer service
  • Application workflow optimization
  • Supervision
  • Application support
  • Incident Management
  • Customer satisfaction improvement
  • Asset management
  • Staff education and training

Work Experiences

  • Achieved 31% adherence to timelines.
  • Authored and maintained knowledge base articles on Power BI, leading to a 46% reduction in repeat issues tickets.
  • Collaborated with CPA-certified developers to troubleshoot system bugs, reducing open issues by 21% over two years.
  • Achieved 40% resource utilization improvement.
  • Conducted testing of ServiceNow.
  • Collaborated with vendors and third-party providers.
  • Achieved a 40% improvement in query performance.
  • Assisted in the deployment of Microsoft Excel across 8 environments, reducing errors by 83% through standardized procedures.
  • Collaborated with QA teams to design detailed testing protocols for new features, reducing post-release defects by 58%.
  • Achieved a 50% increase in positive customer reviews.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 39% reduction in system vulnerabilities.
  • Adept in mentoring junior technicians.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Specializes in initiative and method product troubleshooting.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Achieved 78% improved deployment speeds.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Monitored and optimized cloud infrastructure usage, resulting in a $12 reduction in monthly cloud expenses.
  • Executed security patch management for critical systems, reducing vulnerability exposure time by 52%.
  • Optimized database queries, reducing load times by 36% and enhancing user experience.
  • Provided technical support on troubleshooting issues, reducing incident resolution times by an average of 12 minutes.
  • Worked closely with the development team to streamline the deployment process, reducing deployment times by 38%.
  • Integrated APIs to enhance application functionality, reducing manual workflows by 54%.
  • Designed and automated routine scripts for system updates, reducing manual effort by 12 hours weekly.
  • Implemented a data migration strategy for SAP without system downtime, maintaining 99.9% system availability.
  • Analyzed system logs to identify performance bottlenecks, resulting in a 57% increase in application stability.
  • Performed system upgrades and optimized configurations, increasing overall application throughput by 46% %.

Affiliations

  • Member of the Technology Association of Columbus
  • Member of Open Source Initiative (OSI), participating in testing and feedback for open-source projects
  • Certified Secure Application Developer (CSA-N) through Global Information Assurance Certification (GIAC)
  • Rotary International
  • Association of Information Technology Professionals
  • Freemason
  • Participant in the Data Management Association (DAMA) advocating for best practices in data query performance
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Society of Women Engineers

Certifications

  • Certified ScrumMaster (CSM)
  • Certified Software Tester (CSTE)
  • ITIL Foundation Certification
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Google Certified Professional Cloud Architect
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Docker Certified Associate (DCA)
  • CompTIA Network+
  • Certified Jenkins Engineer (CJE)
  • Certified DevOps Engineer - Professional

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